£95

Telephone Techniques

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Pitman Training Ipswich

12 Northgate Street

Ipswich

IP1 3DB

United Kingdom

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Description

Pitman's Telephone Techniques Seminar is designed for all staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job.

Learn how to acquire a confident and friendly telephone manner. Develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner.


Seminar Content

- Improving communication skills

- The importance of voice and attitude

- Learning what to say and what NOT to say

- Developing effective listening skills and questioning techniques

- How to sound confident and helpful

- Understanding the customer needs

- Handling awkward situations and calls

- Taking messages, handing over and re-routing calls


Benefits of Attending

Learn how to increase your work effectiveness through better telephone communication with colleagues, customers and other stakeholders.

Participation accredited towards CPD activity.

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Date and Time

Location

Pitman Training Ipswich

12 Northgate Street

Ipswich

IP1 3DB

United Kingdom

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