9 October 2025
CPD Hours : 6 (Participatory) Session Type: Live webinar Time: 09h00 – 15h00
Foundations of Telephone Triage
- Importance of telephone triage in modern healthcare.
- Effective communication skills for telephone consultations.
- Overcoming the challenges of remote assessments.
- Using structured questioning techniques to gather information.
Clinical Risk Management in Telephone Triage
- Recognising red flags and serious symptoms.
- Decision-making frameworks (e.g., ABCDE assessment, NEWS2 tools).
- Escalation protocols: When and how to refer.
- Managing uncertainty: When a face-to-face review is essential.
Case-Based Discussions and Practical Applications
- Interactive case studies: Common presentations (e.g., chest pain, abdominal pain, fever in children).
- Group discussions to practise triage skills and decision-making.
- Safety-netting: Clear communication to reduce patient anxiety and risk.
Managing Complex and Difficult Triage Calls
- Dealing with vague or ambiguous symptoms.
- Handling challenging patients: Emotional, angry, or distressed callers.
- Supporting patients with mental health concerns.
- Recognising cultural and language barriers in remote assessments.
This interactive webinar will include:
- Live lectures.
- Real-world case studies.
- Group discussions in breakout rooms.
- Access to additional resources and handouts post-session.
ywords for SEO:
Telephone triage skills webinar. Consultation skills training for healthcare professionals. NHS 111 triage training. General practice triage course UK. Primary care consultation skills. emote patient assessment training UK. Community healthcare professional training. Red flag identification course.
