Free

Multiple Dates

Telephone Triage for non clinical workforce

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Location

Tower Hamlets Local History Library and Archives

Bancroft Road

London

E1 4DQ

United Kingdom

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Description

This course will equip non registrants staff in General Practice and OOH services to allocate patients safely into face to face or telephone appointment with an appropriate practitioner or service. The course will also equip non registered staff to question for, recognise and allocate patients with urgent health needs

COURSE CONTENT

  • What telephone triage is

  • Legal responsibility in telephone triage

  • Correct documentation

  • The use of established protocols

  • Communication skills: techniques and conversation management.

  • Active listening

  • Questioning styles

  • Effective and efficient telephone triage call management.

  • Questioning to identify clinical emergencies

  • Questioning to identify common red flag symptoms

  • Questioning to categorise the urgency of the patient's condition

  • Clinical case scenarios for minor and major conditions.

  • Referral to appropriate team members

  • Risk management

  • Clinical Governance


LEARNING OBJECTIVES

  • Develop communication skills to undertake preliminary telephone triage

  • Consider how to categorise the urgency of the patients condition

  • Signpost patients to the most appropriate member of the registered practitioner team

  • Allocate appointments and home visits in an appropriate manner to make best use of resources


You will be expected to engage in the evaluation process of the programme

If you are accessing a fully funded plaace, failure to turn up on the day will incur a £150 charge.



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Location

Tower Hamlets Local History Library and Archives

Bancroft Road

London

E1 4DQ

United Kingdom

View Map

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