£140

Telephone Triage Training

Event Information

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Date and Time

Location

Location

Birmingham Chamber of Commerce

75 Harborne Road

Edgbaston

Birmingham

B15 3DH

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Programme:

Registration starts at 9.15 AM

Workshop: 9.30 AM – 4.30 PM


  • What telephone triage is
  • Legal responsibility in telephone triage
  • Correct documentation
  • The use of established protocols
  • Communication skills – techniques and conversation management
  • Active listening
  • Questioning styles
  • Effective and efficient telephone triage call management
  • Questioning to identify common red flag symptoms
  • Questioning to categorise the urgency of the patient’s condition
  • Clinical case scenarios for minor and major conditions
  • Referral to appropriate team members
  • Risk management
  • Clinical Governance


This Training is suitable for Healthcare Assistants, Admin staff and receptionists


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Date and Time

Location

Birmingham Chamber of Commerce

75 Harborne Road

Edgbaston

Birmingham

B15 3DH

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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