Telesales Executive Online Training

The Telesales Executive Online Training equips participants with essential skills to excel in sales over the telephone. This course covers effective prospecting, lead generation, call preparation, handling objections, and closing deals confidently. Learners develop strong communication, negotiation, and persuasion abilities to maximize sales performance in competitive markets.

Through practical exercises and performance metrics, participants understand sales strategies, improve call etiquette, and manage difficult customer interactions professionally. This training emphasizes real-world applications, enabling telesales executives to achieve targets, build client relationships, and enhance overall productivity. Completion prepares learners to perform as competent, confident, and results-driven telesales professionals.

Learning Outcomes

1. Understand telesales fundamentals and roles of a professional sales executive effectively.
2. Apply lead generation techniques to identify potential clients successfully.
3. Implement sales strategies and call techniques to boost conversion rates efficiently.
4. Handle objections and difficult customer interactions with professionalism and confidence.
5. Execute calls with proper etiquette, structure, and persuasive communication skills.
6. Monitor performance metrics and optimize strategies for consistent sales improvement.

Course Link : Telesales Executive Online Training

Course Curriculum

• Module 01: Introduction to Telesales
  Understanding telesales fundamentals and the role of a sales executive.
• Module 02: Prospecting and Lead Generation
  Techniques to identify potential clients and generate high-quality leads effectively.
• Module 03: Sales Techniques and Strategies
  Implementing proven sales methods to engage and persuade customers successfully.
• Module 04: Call Preparation
  Planning and structuring calls to maximize effectiveness and customer engagement.
• Module 05: Call Response
  Handling inquiries, objections, and customer responses professionally and confidently.
• Module 06: Staging the Call
  Structuring calls for smooth flow, rapport building, and information delivery.
• Module 07: Dealing with Difficult Situations
  Strategies to manage challenging customers and overcome resistance effectively.
• Module 08: Closing the Call
  Techniques to finalize sales and secure commitments from clients successfully.
• Module 09: Telephone Etiquette
  Professional communication skills, voice modulation, and courtesy in telesales interactions.
• Module 10: Sales Metrics and Performance Management
  Monitoring performance, analyzing metrics, and improving sales productivity strategically.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.