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The Art of Communication - CPD

CPD Seminars AECC University College

Saturday, 12 October 2019 from 09:30 to 17:00 (BST)

The Art of Communication - CPD

Registration Information

Registration Type Sales End Price Fee Quantity
Member ticket price. Membership includes: AECC Alumni / ECU / RCC / TAM.
9 Oct 2019 £155.00 £0.00
Non Members
Ticket price for non members.
9 Oct 2019 £170.00 £0.00
Ticket price for students.
9 Oct 2019 £77.00 £0.00
AECC MSc (F) Chiropractic Y2 students 9 Oct 2019 Free £0.00

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Event Details

 ** There are a limited number of places available at the early booking discounted price (as shown above). Once these have sold, places will revert to the standard price (+ 20% on the above price) **  


Registration Saturday: 09:15 

Saturday: 09:30-17:00 


This course is accredited for 6 CPD Hours by the European Academy of Chiropractic. 


We want to reduce our impact on the environment by limiting the amount of paper we are using for our CPD courses. Course notes: Not provided in hard copy. You will be notified by email to access notes via Dropbox or similar (this is free to access and you will not need to set up a Dropbox account)

Presented by Jo Blakeley

Communication can be hit and miss. Get it right and you have a successful business with satisfied patients who will return and/or refer you. Get it wrong and you face a loss of repeat business and referrals as well as a hostile environment rife with mistrust, misunderstandings, mistakes, conflict and even complaints. None of which any healthcare professional wants!

Course Description
This seminar teaches you the verbal and non-verbal communication skills that are essential for any healthcare professional wishing to have a successful and long-lasting career. It shares practical tools and techniques that help you to get patients to open up and trust you. It shows how you can explore a patients’ needs at a profound level, how to identify any underlying beliefs that might interfere with treatment as well as ways to motivate them so that they follow your advice. It teaches how you can flex your style to get others’ buy-in and, finally, it can help you to identify your development areas in communication as well as how to take your strengths to the next level. In this seminar, you will discover the three keys to excellent communication and learn how to develop these skills yourself. It will help you to identify your barriers to communication and show you simple and effective ways to overcome them. It will demonstrate how you can take relationships to the next level so that you can gain a deeper understanding of patients, their needs and their mental obstacles to recovery. Finally, it will share ways that you can flex your style according to the patient and motivate them so that they take on board and follow your advice.

By the end of the seminar you will be able to:

• Appreciate the value of communication in their profession
• Understand the keys to successful communication
• Uncover their current strengths and development areas
• Notice verbal and non-verbal cues in others
• Understand how to delve deeper into a patient’s history and uncover their limiting beliefs
• Appreciate how to flex their style according to the patient
• Motivate patients so that they follow their advice

Monday morning you will be able to:

Practice the tools and techniques
• Build rapport on a conscious and subconscious level
• Actively listen to pick up on verbal and non-verbal cues
• Ask quality questions to uncover a patient’s needs and limiting beliefs
• Adapt their verbal and non-verbal cues to match those of the other person
• Phrase treatment advice in a way that appeals to the patient



 Jo Blakeley is the Director of Orchard Training and has spent over eight years delivering Confidence, Communication and Leadership Development training to Dental Health Professionals as well as staff at all  levels in small, medium and large firms. She is an NLP Trainer (having trained with the co-creator of NLP) and an MBTI Practitioner. She is also qualified in the teaching qualification, PTLLS, Life Coaching and Hypnosis. Prior to setting up Orchard Training, Jo worked as an in-house L&D training professional at KPMG and, between leaving University and joining KPMG in 2002, Jo worked in sales.



How can I contact the organiser with any questions?

For more information contact the CPD team on +44 (0)1202 436 237 or email 

Will lunch & refreshments be provided?

A light lunch of rolls & refreshment breaks will be provided.

What if I have a Dietary requirement?

Should you have any genuine dietary requirements please email who will pass this information onto the catering team.

Terms and Conditions of Booking 

Course organisers reserve the right to make alterations to fees, arrangements and dates for teaching and learning sessions, including the decision to run all or parts of the course in the light of demand. In the event that the course is cancelled or re-scheduled by the course organiser, a full refund of fees will be given, but the college takes no responsibility for travel or accommodation expenses incurred by the delegate. 

If for any reason you are unable to attend the seminar please be aware that fees will be refunded, less a £10 administration charge, for all cancellations received at least 30 days before the event. Cancellations received after the 30 day period but 7 days prior to the seminar date will receive a 50% refund less the £10 administration charge. No refunds can be given after this time. Contractual disclaimer: The views expressed in written material and by presenters do not necessarily reflect those of the AECC University College, nor does mention of trade names, organisations or professional practices imply endorsement by the AECC University College. The AECC University College acts in good faith with respect to the contents of this course information and advertisement material. The AECC University College does not accept liability resulting in refunds for the content and delivery of the CPD.

Do you have questions about The Art of Communication - CPD? Contact CPD Seminars AECC University College

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When & Where

AECC University College
Parkwood Campus
13-15 Parkwood Road
BH5 2DF Bournemouth
United Kingdom

Saturday, 12 October 2019 from 09:30 to 17:00 (BST)

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CPD Seminars AECC University College

Based in Bournemouth, AECC University College is a highly esteemed, global pioneer in musculoskeletal healthcare, dedicated to excellence in education, clinical training and research. The University College provides specialist study in health sciences at both undergraduate and postgraduate level, with state-of-the-art facilities, high quality teaching and a regarded level of professionalism. With over 50% of students coming from outside of the UK, the single-campus is a thriving, supportive and inclusive community, constantly at the forefront of engaging with others, collaborating with a number of partner organisations, businesses and other universities. 

The CPD seminar team welcome healthcare professionals and students from across the UK and overseas to their collection of CPD Seminars.  Popular course topics include: Physiotherapy, Osteopathy, Sport Science, Chiropractic, Evidence based practice and clinical audit and research methods.

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