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The Cashless Economy | How Cashless Payments are Changing Business and Cons...

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Robert Walters

11 Slingsby Place

London

WC2E 9AB

United Kingdom

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The Cashless Economy

How cashless payments are changing business and consumer behaviours

As the third most cashless society in the world, UK consumers and businesses are fundamentally changing the way they deal with money and transactions. By 2025, 1.9 billion payments are expected to be made in the UK each year via contactless card or mobile payments. UK studies show that 25% of people will avoid providers that only take cash and 73% of consumers are ready to go completely cashless within the next five years.

In this competitive environment, businesses need to look at:

  • How are e-commerce and online payments evolving into a single online global marketplace?
  • How have smartphones, contactless and other technologies changed how customers want to transact?
  • How do we build and maintain trust across local and international payment channels?
  • How can we leverage payment platforms to improve customer data and strategy?

Joining us to discuss the above and more at our evening briefing with expert speakers:

  • Paul Lee, Global Head of Research - Technology Media and Telecommunications, Deloitte
  • Hamish Muress, Senior Currency Analyst, OFX
  • Paul Dennis, Retail Efficiency Director, ITAB

More speakers to be announced soon.




Paul Lee, Global Head of Research - Technology Media and Telecommunications, Deloitte

Paul Lee is a UK Partner and the Global Head of Research for the technology, media, and telecommunications (TMT) industry at Deloitte. In his global role, Paul has authored over 80 TMT reports including Deloitte’s 15th annual Predictions for the Technology, Media and Telecommunications series. Paul also leads the Deloitte Global Mobile Consumer Survey, now in its sixth year, which tracks usage of mobile around the world, based on a 53,000 user survey fielded in 31 countries.

He is a frequent commentator on television, radio, online, and press. Paul has published 32 columns in the Financial Times, specializing in analysis of current trends in the TMT sector from a numerical perspective. In addition to running the TMT research team globally, Paul manages the industry research team for Deloitte UK.


Hamish Muress, Senior Currency Analyst, OFX

Hamish Muress is a Senior Business Development Manager for OFX, specialising in foreign exchange, risk management and international payment solutions. A key area of focus for Hamish is online marketplace sellers; helping them to understand and plan for potential currency exposure and maximise profits through seamless global expansion.

Hamish is an avid OFX brand ambassador and has recently taken on additional responsibilities as a key media spokesperson for OFX, supplying market commentary and analysis to a range of media outlets including The Telepgraph, The Guardian, Reuters and BBC.


Paul Dennis, Retail Efficiency Director, ITAB

ITAB are the leading provider of checkouts worldwide, with over 250,000 installed checkouts scanning over 150 million consumer products and around 25 million payment transactions per day. This provides ITAB a unique and broad view of the retail market trends that affect both retailers and the consumers who shop within them. ITAB caters for a mix of traditional cash drawers, automated cash handlers or cashless solutions like contactless, mobile devices or even no device at all.

Paul works across ITAB’s major retail customers within the UK, Europe, US and Canada with a focus on helping them develop long term strategies for operational efficiency and improved in store experience. With over 15 years’ experience within retail change, self-service, and retail cash management technology development, Paul has a very real experience on the effect of change in consumer behaviour within stores and especially in how they choose to checkout and pay.



With thanks to our sponsor





and our host




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Only guests registered will be admitted. The Australia-United Kingdom Chamber of Commerce reserves the right to cancel or postpone an event to an alternative date. All registered participants affected by such a cancellation or postponement will be offered a full refund of the ticket price paid. No refunds will be issued for non-attendance at the event or for cancellations. A replacement guest is permitted by emailing invitations@australianchamber.co.uk up to 24 hours prior to the event.

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Robert Walters

11 Slingsby Place

London

WC2E 9AB

United Kingdom

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