Actions and Detail Panel
The Client Journey - Secret Shopper Revelations
Thu 20 October 2016, 16:00 – 18:00 BST
How good are UK Law Firms at handling professional enquiries?
This year our colleagues at Secret Shopper conducted the largest ever Mystery Shopping exercise in the UK, focussing on over 80 law firms country-wide including over 400 one to one experiences. The results were first presented at the Legalex Exhibition earlier this year, and we would like to share the findings with the Surrey Law Society in Guildford on Thursday 20th October.
In some firms, business has been so good that the areas of service and sales skills have had less priority. With changes to the market place, and with the business outlook variable, this might be the perfect time to re-evaluate your competence in these areas.
At the seminar, we will cover the following:
- The results of the survey – the good, the bad and the downright shocking.
- What good service looks like and the subtle sales skills that can really make a difference.
- Top Tips for improvement.
- An Action Plan for the Future.
The seminar will be hosted at TWM Solicitors in Guildford on Thursday 20th October from 4.00pm to 6.00pm. There will be a nominal attendance fee of £12pp inc VAT with all ticket sales going to the President’s 2016 charity - Royal Marsden Cancer Research. Drinks and canapés will be provided.
Presenter - Jim Smith
Regional Director - Surrey