Registration Saturday: 09:15
Saturday 09:30-17:00
This course is accredited for 6.5 CPD Hours by the European Academy of Chiropractic.
Course Description
Great healthcare isn’t just about what you do, it’s about how you connect. This seminar gives you practical verbal and non-verbal tools to build trust, uncover patients’ real needs, and motivate them to follow your advice. You’ll learn how to adapt your style for different personalities, overcome communication barriers, and create deeper patient relationships that drive better outcomes. Walk away with proven strategies you can use immediately to boost your communication impact.
By the end, you’ll know the three keys to excellent communication and have clear strategies to overcome barriers that hold you back. You’ll leave with tools you can use immediately to build stronger relationships, improve treatment outcomes, and take your communication confidence to the next level.
By the end of this seminar, you will be able to:
- Recognise the true impact of communication on patient outcomes.
- Read and respond to verbal and non-verbal cues effectively.
- Ask high-quality questions that uncover deeper needs and hidden barriers.
- Flex your communication style to connect with different personalities.
- Motivate patients to follow advice and stick with treatment plans.
On Monday morning, you’ll be ready to:
- Build instant rapport, consciously and subconsciously.
- Listen actively to pick up what’s said and what’s unsaid.
- Tailor your language and body language to boost patient engagement.
- Phrase recommendations in a way that resonates with each patient.
Speaker Bio
Jo Blakeley is Director of Jo Blakeley Training and has over twenty years’ experience delivering Confidence, Communication, and Leadership programmes to healthcare professionals and professional services staff. She is an NLP Trainer (trained with the co-creator of NLP), MBTI Practitioner, qualified life coach, and holds PTLLS teaching certification. Before founding Jo Blakeley Training, Jo worked in Learning & Development at KPMG and started her career in sales, giving her a unique perspective on how to inspire and influence effectively.
FAQs
How can I contact the organiser with any questions?
For more information email cpd@aecc.ac.uk.
Will lunch & refreshments be provided?
A light lunch & refreshment breaks will be provided.
What if I have a Dietary requirement?
Our catering team cater for the standard 14 food allergens. You will be asked to select any of these allergens that might be applicable when booking online.
Terms and Conditions of Booking Click Here
