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The Communications Challenge: Effective Management of Customers’ Concerns

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Managing your customer concerns effectively is key to a successful return to more normal business

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The Communications Challenge: Effective Management of your Customers’ Concerns

A Travel Technology Initiative webinar in association with d-flo

There is a growing enthusiasm amongst many who wish to travel again, but there is equally as much anxiety. Managing your customer concerns effectively is key to a successful return to more normal business; but with many organisations running with reduced human resources, efficiency is imperative.

Immersive communication journeys hold out the prospect of keeping customers informed, building their confidence and also capturing valuable information to share with your next guests. Travel companies that get this right have a greater chance of ensuring their rapid returners have a safe and enjoyable experience and provide positive feedback, which in turn will help convince the more concerned customers to get travelling, keep bookings coming and your business operating. Manage this process badly and the reputational damage could become a travel company’s next pandemic.

In this webinar, you will hear from a communications expert on how to meet this communications challenge.

Agenda and Speakers

11:00 - Welcome, Tim Wright, TTI Chairman

11:05 - Presentation - Colin Brimson, Co-Founder & Chief Executive Officer, d-flo

11:35 - Q&A - An opportunity for you to question our expert presenter

12:00 - Close

Moderator: Paul Richer, Genesys Digital Transformation

(TTI reserves the right to change this programme due to unforeseen circumstance.)

This event is kindly sponsored by d-flo

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