Frazer is a specialist in employee engagement. He uses 25 years senior operational and international experience to turn the theory of engagement into practical and measurable tools, to increase engagement and improve organistational efficiency and effectiveness.
Frazer is also the regional ambassador for Engage for Success in the South East and chairs the Performance Management TAG in collaboration with Cranfield Business School. He is a regular speaker on engagement at events such as the CIPD Employee Engagement Conference and is guest lecturer at Coventry and Oxford Brookes University, as well as writing articles for The Telegraph and Thomson Reuters.
Frazer will share his views on why the customer comes second, what the supporting evidence is and some practical tips about what you can do to address this now!
18:30 - arrival & refreshments
19:00 - welcome and start of presentation
20:30/21:00 - finish & departure
Cancellations and Refunds Policy
If you are unable to attend an event please give at least 1 working day notice and we will be happy to refund 100% of your booking fee or book you on to a subsequent event to the same value. Cancellations received after this time will be non transferable and non refundable.
Professional photography and video production may be taking place at the event, and these images may be used on future promotional materials for CIPD. Please note that by attending the event, you are giving your consent for your image to be used on any CIPD promotional materials.