£21.43

The Customers is Always right - Right?

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Do you have your customer service nailed? in very competitive times it could mean you win and keep your customers.

About this Event

Our customers have a huge marketplace open to them, so why should they choose you? Outstanding customer service is the key area where you can exceed your competitors’ standards and grow customer and brand loyalty, winning resounding positive testimonials to validate your business.

How do you manage the relationship between your customers’ needs and expectations and their overall satisfaction?

What is your brand promise and how is this played out through your customer service?

What systems, policies and procedures do you have in place for compliments and complaints, and what added value do you offer?

What is your customer service language and how do you manage challenging customers and conflict?

Are you fully GDPR complient and aware of all your liabilities vicarious or otherwise? Join us for a fully interactive session where your individual situation can be considered and solutions found.

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Eventbrite's fee is nonrefundable.

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