The DesignOps Global Conference 2020 - Live Streaming!
Description
The DesignOps Global Conference 2020
'Closing The Loop! ResearchOps, DesignOps & Digital Transformation'
This conference serves as a platform to share new ideas, practices, approaches to research, design and development operations. The conference has a focus on important issues facing researchers, designers, developers, product owners and business leaders working at the cutting edge of digital transformation and innovation in distributed teams, working remotely where collaboration and scale is important.
Coronavirus COVID 19 Annoucement:
This conference is now a live streaming event on May 28, 29 and have online collabortive workshops on May 30. We would like to stream three days of presentations, panel discussions, and collaborative workshops as well suport interactive networking opportunities.
The video streaming service we’ve created is locted using the URL - https://designopsgc2020.sparq.me.uk/
On your first visit you will be asked to login by providing your name, a public name (this allows you to be anonymous) an email address and your Eventbrite Order Number. This is the ten digit number on your order receipt. It will look like this: Order 63105571463-1234567890.
The first number ‘631035571463’ is the Event number and your Eventbrite Order Number is the ten digit number that comes after it, in the above example it is 1234567890.
Please note that that it may take a few hours for your access to be activated up until the 28th of May.
The event will be held on Thursday May 28, Friday May 29 and on Saturday May 30. Our live streams will start at 09:00 British Summer Time (BST) - that is London time.
We plan to stream speakers and their presentations, using a secure login to access the conference video stream on a device of your choice. We also plan to hold the workshops online as remote, interactive collaborative sessions where you can learn from the world's leading UX and UI designers, research practioners and thought leaders how they are transforming design practices at scale within their organisations using #DesignOps, #ResearchOps (#ResOps) #ContentOps, and #DevOps and the #EnterpriseOps to create compelling customer experiences, new products and innovative services.
Live streaming passes are available for the confernce and your conference pass will give you access to streaming too!
Speakers announced so far:
Keynote: JONA MOORE, VP of Technology at frog
Keynote: Dylan Field , CEO of Figma
Keynote: SARAH DRUMMOND, Chief Design Officer at Northgate Public Services
Keynote: JOSE CORONADO, VP of Design Operations and Head of DesignOps at JPMorgan Chase & Co
Keynote: THOMAS WEIS, Design Advocate & Chief Experience Officer at Bold Brains AG
Featured Speakers and Workshop Facilitators!
DAVE MALOUF, Snr Director Strategy and Operations - DesignOps Northwestern Mutual
ERIN FIGUEROA, Senior Director, Program Management at Slack
PATRIZIA BERTINI, International DesignOps Lead at Intuit
JON REIDY, Head of Digital Design System Operations at HSBC
ZOE SEAMAN, Head of Design Operations at CapitalOne
EDEN LAZANESS, Head of Design and Innovation at Kings College London
PETER FOSSICK, Consultant, Writer and Coach
KATHERINE WASTELL, Head of Digital Design at The Co-op
DAVE CUNNINGHAM, DesignOps Manager at The Co-op
LONA MOORE, Design Community Lead at Exxon Mobil
SCOTT KIEKBUSCH, Designer & Author
MATT BEANEY, Service Transition Lead at AutoTrader Group
DANIEL STILLMAN, The Conversation Factory
EMMA BOULTON Interim Director of Research Babylon Health
KAREN BAKER Community Lead, UX Research Facebook
SHEAN MALIK Experience Consultant Lead PwC
ANTHONY DISPEZIO Figma Workshop
EMMA BOULTON Interim, Director of Research at Babylon Health
ROMAN Schöneboom VP, UX Design Systems Lead at Credit Suisse
The Programme
Day 1 | Thursay, May 28, 2020
Session 1 | DesignOps and the 'Ops' Enterprise - Changing Cultures & Developing Practices
How can ‘Operations' enhance the way people in organisations work together and develop practice communities to deliver better design, products, services, experiences and outcomes. How do organisations adopt Ops practices and scale? How do 'Ops' support better internal work flows, facilitate agile ways of working, increase adaptability and streamline processes? How does ‘Ops’ help organisations develop people with the right skills, supporting the casting of teams and develop a more adaptable and collaborative especially in a remote and distributed organisation?
09:00 Welcome to DesignOps GC2020 Peter Fossick
-Lona S. Moore, Design Community Lead at Exxxon Mobil
Developing Design Communities & A Design Career Framework
-Bassel Deeb, DesignOps Manager at ClearScore
Operationalising Design – From Zero to Hero!
-Patrizia Bertini, International DesignOps Lead at Intuit
Applying ResearchOps and DesignOps in globally distributed teams.
-Eden Lazaness Head of Design & Innovation at Kings College London
Developing CX and Research Operations for a International E-Learning Platform
-Zoe Seaman, Head of Design Operations at Capital One
Small d. Big O – A journey through Design Operations
-Mateusz Horak, Head of DesignOps at Nordea
Design Operations vs Enterprise Agile Software Development
-Tim Loo, Executive Director (Strategy) at Foolproof & Guest To be announced
12:40
Break – Intermission
SESSION 2 | Closing the Loop - From ResOps to DesignOps to DevOps
How do 'Ops' help teams connect, co-create and collaborate to design better products, improve services, and enhance customer experiences. How do we measure the impact and value of design. How do the different communities of ResearchOps, DesignOps, DevOps, StudioOps, CreativeOps and ContentOps close the loops and enable people, teams and the organisation to work together to deliver better strategy, apply insightful research, and deliver delightful customer experiences. How do we improve interactions with customers while working on an industrial scale in a wide variety of cultural contexts, each with unique and diverse set of requirements, across the globe?
13.15
Panel Discussion
Featuring: Tim Loo, Zoe Seaman, Eden Lazaness, Patrizia Bertini, Bassel Deeb
A panel discussion with questions from the audience!
-Jose Coronado, VP & Head of DesignOps at JP Morgan Chase & Co
Engage, Grow, Amplify – The Strategic Value of Design Operations in Organisation Transformation
-Jon Reidy, Head of Digital Design System Operations at HSBC
Design Systems On An Industrial Scale
-Katherine Wastall, Head of Digital Design & Dave Cunnigham, Designops Manager at The Co-op
Design Impact Frameworks – Quantifying The Value Of Design
15.30
Break – Intermission
-Dave Malouf, Senior Director of Strategy & DesignOps at Northwestern Mutual
Remote Teams First
- Karen Baker, Program Manager, Research Community at Facebook
Lessons from Scaling UX Research at Facebook
- Dylan Field, CEO of Figma
Fireside chat with Peter Fossick
-Erin Figueroa, Senior Director of Program Management at Slack
Scaling in Hyper-Growth: Lessons at Slack
17.40
Panel Discussion
Featuring: Dylan Field, Erin Figueroa, Karen Baker, Dave Malouf, Jon Reidy, Katherine Wastall, Dave Cunnigham and Jose Coronado
A panel discussion with questions from the audience!
Day 2 | Friday, May 29, 2020
Session 3 | Service Design, Digital Transformation and Ops
How do we deliver digital transformation in different types of organisations within the private and public sector using 'Ops?
How do we adapt and adopt ‘Ops’ as we change the ways we work and shift behaviours, change cultures and optimise organisations? What are the design methods, ways of working, processes, mechanics, roles and new competencies we need to adopt to ensure teams are delivering change in organisations and creating experiences that users expect? How does InnovationOps, BusinessOps, StrategicOps and CreativeOps using business design and service design deliver service equity, experience equity and brand equity?
09:00 Welcome to DesignOps GC2020 Day 2 - David Iball
- Sarah Drummond, Chief Digital Officer at Northgate Public Services
Designers ≠ A User Centred Organisation - Designing User-Centric Services in the Public Sector
-Matt Beaney, Service Transition Lead at Autotrader
Transformation – from Print to Digital; from Waterfall to Agile & Devops
- Roman Schöneboom VP, UX Design Systems Lead at Credit Suisse
Business Transformation and the Value of Design
-Paul Bailey, Lead Service and UX Designer
Successful Digital transformation within Government or 'Designing for Blind Dinosaurs with Sausage Fingers'
11:10
Break
11:20 - Emma Boulton Interim, Director of Research at Babylon Health
ResearchOps Frameworks
- Shean Malik PwC
Application of Design Methods, Tools and Playbooks to Accelerate Design Adoption
- Dr. Karl Jeffries Creativity Professional: I mentor, coach and train professionals to find novel answers.
CreativeOps
- Scott Kiekbusch, Author & Senior Director of Program Management at Allegion
The Opportunity Backlog Framework
- Daniel Stillman, Author and Consultant at the Conversation Factory
Designing Conversations
12.40
Break – Intermission
Session 4 | (PM) The Future of Design & Ops - AI in Design
How do we deliver better customer experiences (CX) through better design practices, adaptable and scaleable design systems while improving design standards? How do we support flow with optimised toolchains and smarter software? What are the trends shaping visual and interaction design? How is 'natural interface' such as conversational interaction and intelligent bots changing how we need to think, the practices we use and skills we need? How is AI shaping research and changing the way we work? What is the future of UX, UI and the tools we use?
