The First 72 hours After a Health or Social Care Crisis

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Location

Location

The Law Society

113 Chancery Lane

London

WC21 IPL

United Kingdom

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Event description

Description

The purpose of this workshop is to focus on the practical steps and potentially tricky issues that an organisation may encounter within the first 72 hours of a health or social care crisis in your organisation – set in the context of the reputational, regulatory and legal background.


Major incidents or catastrophic events could involve your wider service user population, the public or your workforce. They have a significant impact on the short-term management of your organisation and potentially its long-term operational and financial viability. It’s likely that there will be vulnerable people at the centre of this crisis – rightly, their safety and wellbeing will be your first priority. Openness, transparency and candour must also be balanced against self-incrimination and maintaining wider business resilience.


If not responded to swiftly and effectively, such incidents can also have an adverse impact on your reputation and how you are viewed by your service users, your regulators and other stakeholders.


‘The First 72 Hours’ is crucial to establish a safe environment for your service users, the public and your workforce, informing and working with any investigators, the regulators and other stakeholders; and managing your internal communications and external reputation.


The workshop, led by Bevan Brittan’s legal and regulatory experts, will be based on a case study, which you will work through with us – discussing how it can be successfully and not so successfully managed during the initial event and then the complexities of working thereafter with your service users, families, investigators, regulators and the wider public.


We will also discuss managing your public reputation and we’ll be joined at the session by Gus Sellitto from Byfield Consultancy. Byfield Consultancy are reputation management specialists whose Crisis and Issues PR practice helps legal teams navigate crises, managing the breadth of stakeholders’ interests.


We’ll then finish the session with informal drinks to discuss what has come out of the afternoon session in a more relaxed environment.

Agenda:

13.00: Arrival and registration

13:30: Welcome

13:40: Sessions:

  • What are my key priorities in the immediate response?
  • Understanding the Context: What are the potential ramifications?

15:00: Networking Break

15:15: Sessions:

  • What do I need to think about when working with investigators and regulators?
  • What are my workforce duties and responsibilities?
  • How do I manage my relationships and protect my reputation?

17.30: Drinks reception

19:00: Close



Please be aware that places for our seminars are limited. Our clients get priority over non clients but we will endeavour to increase capacity where we can to allow all those who wish to attend a place. Where we are heavily oversubscribed we will limit places to one or two people per organisation in which case you may be asked to liaise with your team. Should we have to do any of the above we will be in touch with you at least 2 weeks before the event date.


FAQs

Where can I contact the organiser with any questions? Please email us at events@bevanbrittan.com and a member of our events team will be in touch with you within 3 working days

I really want to attend but can't make the date. Will you repeat this event? Even though we may not repeat the specific event we will be holding other events that may be of relevance to you so please email events@bevanbrittan.com with your chosen areas of interest.

Date and Time

Location

The Law Society

113 Chancery Lane

London

WC21 IPL

United Kingdom

View Map

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