The Hidden Cost of Returns: What Happens After You Click “Buy”?

This event uncovers the environmental and human costs of product returns in fast fashion and e-commerce. While returning items may feel effortless to consumers, each return sets off a chain of hidden impacts, from increased CO₂ emissions to time lost navigating return processes, and added pressure on warehouse staff.

This modular, interactive experience invites visitors to reflect on how everyday habits like over-ordering shape our working lives and the planet’s future.

This event is part of the ESRC Festival of Social Science, which is taking place at Universities across the UK from 18th October to 8th November.