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The Importance of a Customer Journey
Fri 11 November 2016, 10:00 – 12:00 GMT
Why is your Customer's Journey so important? And how does it impact every aspect of your business, even the non customer facing parts.
Taking a whistle stop tour to see how everything you do in your business impacts your customers experience which cover their entire journey with you. From the moment they discover you to infinity and beyond…or even further.
Business Coach, Consultant, Mentor, passionate builder of Motivated, Inspired and Engaged teams of Individuals committed to delivering excellent Customer Experiences all of the time.
Discoverer of The Natural Law Of People - catalyst for the Contribution Revolution.
Also insane foodie, yachtie, and dancer
Who is this talk for?
This talk is for business owners who want to understand how they can improve their customer spend by delivering truly outstanding customer experiences that take their customer along their ideal experience of your business
What will you get out of the talk?
Attendees will identify the parts of their customers' journey with them that are poorly defined, not delivering value to their customer or in some cases impeding the relationship