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The Key To Customer Satisfaction And Improving Their Experiences
Thu 27 April 2017, 08:30 – 11:30 BST
Do you want to know how to keep your customers satisfied? Then join us for a talk by Geoff Langston from GL connects!
GL connects provide Customer Service, Leadership & Management and Change Management expertise and training. They focus on attitudes and behaviours that will positively impact individuals’; teams’; and therefore organisational performance immediately.
Visit GL connects for more information about the company.
Geoff Langston will talk about the value of developing a customer centric culture, how to build long lasting relationships with your customers, the importance of internal and external customers and how to provide a consistently amazing experience for all your customers.
08:30 Arrival & Breakfast
09:00 Speech followed by questions and answers
11:30 Event closes
Founder and Managing Director, Geoff Langston is a member of the Institute of Customer Service, the Institute of Leadership and Management (ILM), the Customer Service Trainers Network, a qualified coach and mentor. GL connects is also a member of British Marine and Geoff serves on the committee of British Marine Marine Trades Association. Geoff is a Myers Briggs Type Indicator (MBTI) Step 1 and Step 2 Practitioner and a Master Practitioner in NLP (Neuro Linguistic Programming).