The Loyalty Formula: Key Strategies for Exceptional Customer Service
Multiple dates

The Loyalty Formula: Key Strategies for Exceptional Customer Service

By Accelerate Business Consultancy & Solutions Ltd.

How to ensure your customers and clients receive the very best customer service every time and become your biggest advocates

Location

Online

Agenda

9:30 AM - 12:30 PM

Customer Service Excellence with Business Coach Tina Collins

Tina Collins

During this half-day workshop, we will cover: What is excellent customer service? Building trust and rapport Active Listening Communication skills Problem Solving Technical knowledge Personalised ser...

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Highlights

  • Online

About this event

Business • Sales & Marketing

Customer Service can make or break a business!

We all remember how we felt on the receiving end of poor customer service and conversely, we have all been pleasantly surprised by customer service that goes above and beyond. Which do you want for your company?

This half-day workshop will help your team deliver excellent customer service, every time, so that your customers are delighted, return repeatedly, and become your biggest advocates.

This is suitable for anyone who deals with customers face-to-face, online, or via social media.

We will cover all the aspects you need to make your business stand out and deliver exemplary customer service.

Ensure your team surprise and delight your customers every time.

Frequently asked questions

How long does the workshop last?

3 hours with short comfort breaks

What is the cost of attending the online workshop?

£195 per attendee

Is there a limit to the number of attendees for the virtual event?

Yes, the group size is kept deliberately small so that every attendee has an opportunity to discuss their personal challenges and to find solutions that work for them.

Will there be an opportunity for attendees to ask questions during the virtual event?

Yes, the group size is kept deliberately small so that every attendee has an opportunity to discuss their personal challenges and to find solutions that work for them.

Can I get a refund if I am unable to attend?

We understand that circumstances may change. If you are unable to attend the event, please contact us at least 48 hours in advance to discuss refund options.

Do you offer a money-back guarantee?

Yes. I am committed to delivering the highest level of quality in everything I do. If you do not feel you benefitted from attending the workshop, I will refund your fees (less the Eventbrite fees). That’s a guarantee.

Can you run this course in-house for us?

This workshop can be delivered in-house for your team. If this is of interest, please email tinacollins@accelerate-business.co.uk.

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Accelerate Business Consultancy & Solutions Ltd.

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From £195.00
Multiple dates