Don't let your brand get left on the shelf.

The retail race is on and the need for speed has never been more critical. With technological advancements reshaping how consumers shop, brands must adapt at lightning speed to stay ahead.

As shoppers demand real-time, seamless experiences across channels, it’s crucial to adapt quickly. 73% of global customers say customer experience is the #1 factor they consider when deciding to buy from a company, and today’s retail leaders must be ready to meet consumers wherever they are, on their terms and at the moment they’re ready to shop.

The retail race is on and the need for speed has never been more critical. Brands must adapt at lightning speed to stay ahead. This session will explore how retail leaders can use technology to ensure they engage consumers wherever they are, on their terms and at the moment they’re ready to shop.

This exclusive breakfast event on 4th March 2025 offers the opportunity to connect with other Digital and Tech leaders to explore how innovative, future-focused technologies are revolutionising customer experiences and helping brands stay ahead of the curve.

Featuring Gianni Leone, Global CIO at Sephora, and Geoff Parsons, Retail Consultant at EPAM - together they’ll share actionable insights on how to foster customer loyalty by tailoring commerce experiences that seamlessly integrate into your customers' lives.

Gianni Leone, Global CIO at Sephora and seasoned speaker, has a wealth of experience in leading digital transformations. Gianni has spearheaded Sephora's adoption of innovative technologies to stay at the forefront of retail, and in this session, he will be sharing insights into the work he has been delivering to enhance the in-store experience by integrating AI and AR into the shopping journey, as well as sharing how Sephora has used other technologies to create an unrivalled customer experience in the world of beauty.

What you'll learn:

Sephora’s 360-degree approach to customer experience: Discover how Sephora is using mobile apps, interactive displays, and AI to create personalised shopping experiences that merge digital and in-store interactions.

Omnichannel innovation: Sephora integrates online, mobile, and in-store experiences into a seamless journey, and you’ll learn how to bring this strategy to life in your brand.

AI-Driven Personalisation: Gain insights on how Sephora uses data-driven product recommendations, virtual try-ons, and skin-scanning technologies to enhance the customer journey.

Creating learning and engagement opportunities: See how Sephora’s Beauty Board and group makeup classes offer value to customers beyond the transaction.

Agenda:

8:30 – 9:00 AM: Arrival & Networking.

9:00 – 9:15 AM: Introduction from Geoff Parsons, Senior Director, Retail & Consumer Experience Consulting at EPAM.

9:15 – 9:45 AM: Conversation with Gianni Leone, Global CIO at Sephora and Nicolas Borgis Senior Director for Digital Engagement, EPAM.

9:45 – 10:30 AM: Breakfast and roundtable discussions on key strategies and solutions for creating seamless customer experiences across channels.

Event Details:

Where: The Gorgeous Forest Room at Sketch, Conduit Street, London, W1T 1HD

When: Tuesday, 4th March 2025

Time: 8:30 AM – 10:30 AM

Guest List: Exclusively C-Suite, CDO's, CIO's, CTO's

Important Notes:

This is a high-calibre, invite-only event designed for leaders eager to accelerate innovation and drive transformative change in the retail tech space.

Spaces are limited, so early registration is highly recommended to secure your place.

Sign Up Info:

Please register your interest promptly to secure your spot at this exclusive event.

After signing up, we will confirm your attendance and discuss any dietary preferences.

We look forward to welcoming you to a transformative morning of insights, conversations, and exclusive access to the future of technology leadership in retail!

Privacy Notice:

By attending this event and submitting your contact details, I agree that my mentioned data may be stored for the purpose of providing the information requested here and for my further assistance. I have the right to revoke my consent to the processing of personal data at any time. The revocation can be communicated to privacy@epam.com. Furthermore, I agree that my data will be passed on or transmitted to the following collaborating partners of this event including EPAM, commercetools and Contentful and will also be processed and stored by them.

The Retail Race Is On!