£8

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'The Santa Express' at The Glades, Bromley

Event Information

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Location

Location

The Glades, Bromley

High Street

Bromley

BR1 1DN

United Kingdom

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Refund Policy

Refund Policy

No Refunds

Event description
THE SANTA EXPRESS is stopping at THE GLADES this year and everyone is welcome aboard for a magical Christmas Experience!

About this Event

THE SANTA EXPRESS is stopping at THE GLADES this year and everyone is welcome aboard for a magical Christmas Experience!

THE SANTA EXPRESS waits in the North Pole for most of the year, only starting to stoke its burner and fire on all pistons in December, ready for the Christmas rush. In the run up to the festive season THE SANTA EXPRESS visits magical locations across the land, and this year it will be making a stop at The Glades, Bromley. Here it will collect sacks of letters to Santa and transport vital cargo to the Elves Workshop whilst Santa’s Reindeer rest ready for the big night!

Passengers for The Santa Express will check in at The Glades Station location in the main atrium, where they can visit the station ticket office, to meet the Station Master and receive their Santa Express train ticket. As you proceed to board, the conductor will check your ticket and be sure to clip it.

Once aboard the train passengers will be guided by The Santa Express Engineers as they explore and make their way through the train. Along the way, little passengers can write a postcard to Santa and tell him their favourite thing about the festive season, before they head to the engine room to meet the main man himself; Santa Claus. Here you can grab a Santa Selfie and tell the big man all your Christmas wishes. As our little passengers alight the train, they will be given a cuddly toy to take home with them.

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TICKETS INCLUDE:

• 1-on-1 visit with Santa Claus

• The Santa Express memento ticket

• Explore The Santa Express

• Eco-friendly Reindeer Food

• Souvenir gift ‘8’ inch ‘Cuddly Friends’ Huskie Toy

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TICKET PRICES:

THE SANTA EXPRESS is stopping at THE GLADES this year and everyone is welcome aboard for a magical Christmas Experience!

Children under 16 years old – £8

This entitles you to the full Santa Express experience, a 1-on-1 visit with Santa and a souvenir toy.

Adults (16+) – FREE (Must be accompanying a paying child)

All children must be accompanied by an adult. Due to the limited size of the Santa Express, a maximum of 2 adults per child can attend the experience per paying child.

*PLEASE NOTE: On Sunday 8th & Sunday 15th December, the 11am - 12noon sessions are exclusively for children with 'Additional Needs' and their families. Please do not book this slot unless it applies to you.

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GROTTO FACTS:

WHEN WILL THE SANTA EXPRESS GROTTO BE OPEN?

Saturday 7th December - 11am to 5pm

Sunday 8th December - 11am to 4pm (Additional Needs Session - 11am to 12noon)

Friday 13th December - 11am to 5pm

Saturday 14th December - 11am to 5pm

Sunday 15th December - 11am to 4pm (Additional Needs Session - 11am to 12noon)

Monday 16th December - 11am to 5pm

Tuesday 17th December - 11am to 5pm

Wednesday 18th December - 11am to 5pm

Thursday 19th December - 11am to 6pm

Friday 20th December - 11am to 6pm

Saturday 21st December - 11am to 6pm

Sunday 22nd December - 11am to 5pm

Monday 23rd December - 11am to 5pm

Tuesday 24th December - 11am to 5pm

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WHERE CAN I BUY TICKETS?

Tickets are available to purchase via Eventbrite. Tickets are non-refundable and non-transferrable.

HOW WILL I RECEIVE MY TICKETS?

They will be emailed to the address you used to book your tickets.

DO I NEED TO PRINT MY TICKET(S)?

No, you can show us the ticket on your smart phone.

CAN I JUST TURN UP AND BUY A TICKET?

Tickets can only be purchased via the Eventbrite website. Tickets cannot be bought at THE SANTA EXPRESS event space unless purchased online via your mobile.

I FORGOT TO BUY A TICKET FOR A MEMBER OF MY PARTY, CAN THEY BE SQUEEZED IN ON THE DAY?

Please check online prior to your arrival to see if there are any tickets available for your session. If not, unfortunately due to health and safety, we have to restrict the number of customers that board The Santa Express at any one time therefore we cannot admit additional customers.

IS THERE CAR PARKING AT THE SANTA EXPRESS?

There are over 1300 car parking spaces in The Glades public car parks.

HOW LONG ARE THE SESSIONS?

The experience from being issued your ticket at the Ticket Office to departure from the train will take around 20mins approx. Please arrive during your 1 hour booking window. There may be a short wait in the Station prior to boarding but you will be guaranteed entry within your hour booking window.

WHAT GIFTS ARE PROVIDED?

Tickets include:

• 1-on-1 visit with Santa Claus

• The Santa Express memento ticket

• Explore The Santa Express

• Eco-friendly Reindeer Food

• Souvenir gift ‘8’ inch ‘Cuddly Friends’ Huskie Toy

IS THERE SOMEWHERE I CAN LEAVE MY BAGS?

There are no lockers at THE SANTA EXPRESS therefore we suggest you only bring items with you that you are happy to carry. We do have a buggy park where you can leave any prams which is located outside the M&S Food Hall entrance; unfortunately we do not allow prams inside The Santa Express. The Glades accepts no responsibility for personal belongings.

WHAT IS THE REFUND POLICY?

If we find it necessary to close The Santa Express for any reason we will offer you a full refund or the option to book an alternative session (subject to availability).

If you are late for your allocated time or cannot make your session for any reason unfortunately, we cannot offer a refund. We will offer you an alternative session if space is available.

GIFTS:

If your gift is broken or damaged please let us know within 48 hours and we will provide a replacement gift.

CAN I CHANGE MY BOOKED SESSION TIME?

Unfortunately we cannot change session times and cannot provide refunds for sessions missed.

IS THE SANTA EXPRESS WHEELCHAIR FRIENDLY?

Yes, The Santa Express is wheelchair friendly, and fitted with access ramps, we do ask however that you email us 24 hours prior to your visit to let us know if have any other specific access needs.

IS THE SANTA EXPRESS SUITABLE FOR BABIES?

Yes, The Santa Express has experiences suitable for all ages with plenty of visual elements and wonderful performers who will engage with each and every child.

DO I NEED A TICKET FOR A BABY?

You are welcome to bring your baby along with other paying children; however, they will not receive a gift or memento ticket or 1-on-1 time with Santa. If you are bringing a baby on its own or would like your baby to receive the full Santa Express experience including time with Santa, a gift and a memento ticket then you will need to purchase a £8 ticket.

WHO SHOULD I CONTACT IF I HAVE A QUERY ABOUT MY TICKETS?

Please email Meagan Bloom at The Glades - meagan.bloom@theglades.co.uk

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Location

The Glades, Bromley

High Street

Bromley

BR1 1DN

United Kingdom

View Map

Refund Policy

No Refunds

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