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The Sure way of translating customer satisfaction into profit

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Pomme d’Or Hotel

Petit Pomme

Saint Helier

JE1 3UF

United Kingdom

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As part of Customer Service Week, Charlotte Dunsterville, Customer Experience Director, Sure will present our keynote event.

91% of unhappy customers will never buy from you again and are likely to share the bad news with their friends on and off line. So, one of the key objectives of any business should be to create happy customers.

But, consistently measuring customer satisfaction isn't easy and then you have to respond to the results you get or you risk upsetting your customers even more!

This keynote seminar will share hints and tips from one of the Channel Islands most recognisable service providers. You will hear:

  • Why Sure has a 'customer experience' champion on the executive team
  • How they get to know their customers - corporate and consumer
  • The techniques they use to get ongoing customer feedback
  • How they measure the feedback they get
  • The process for translating this into change within the business

This talk is for:

  • Customer service managers
  • Market and sales managers
  • Business leaders
  • Team leaders
  • Financial and professional service providers
  • Digital and technology companies
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Date and Time

Location

Pomme d’Or Hotel

Petit Pomme

Saint Helier

JE1 3UF

United Kingdom

View Map

Refund Policy

No Refunds

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