The Top 5 Challenges that Contact Centres Are Facing Today... and How to Overcome Them

Date: 18th June 2019

Time: Registration 14:00, Event 14:30 - 17:00 (followed by drinks in the bar)

Location: The Angel's Share Hotel & Bar, Hope St, New Town, Edinburgh EH2 4EL

Cost: Free

Today's contact centres are operating in challenging times. Technology is moving fast, combined with continuing changes to legislation - organisations have to remain nimble and always one step ahead of the competition. In addition, internal stakeholder pressures are commonplace and contact centres are expected to continue to do more with less.

Join us for this free seminar on Tuesday 18th June at 14:00 as we host an interactive session that will cover the top 5 challenges that contact centres are facing today. The seminar will provide practical advice on how to overcome these challenges and hints & tips on navigating your contact centre to reach its full potential.

The seminar will include a customer Q&A panel with Past Due Credit and Stephen Ruschitzko from Resonation will be tackling 'Best Practices in Becoming a Resilient Organisation in this Fast Paced, Ever Changing World'.

At this seminar, you will learn:

• Practical best practice methods to implement within your own contact centre
• How to gain better insight into your contact centre data - what to use and what to lose
• How to optimise your customer journey
• Methods to hold Supervisors accountable and ensure that they stay highly engaged
• How to engage agents to self-evaluate behaviours & motivate across the generational spectrum of employees
• Latest technology to drive results and improve productivity

After the seminar, please join us for a drink in the bar and networking discussions with fellow delegates.

Frequently Asked Questions

Who should attend?

Anyone running or working within a contact centre that is looking to improve their contact centre productivity, learn about new technology and share best practice ideas.

Where can I contact the organiser with any questions?

The organiser is Sian Ciabattoni, Marketing Director of Noble Systems, her email address is sciabattoni@noblesystems.com and phone number is 0161 772 7117.

Is my registration/ticket transferrable?

Yes, please email sciabattoni@noblesystems.com with the alternative name and job title.

Do I have to bring my printed ticket to the event?

No, but please be prepared to show your e-ticket if requested.

What is the dress code?

The dress code is business casual.

How do I get there?

See details here

Is there free parking?

There is no onsite car park at the hotel. The nearest NCP car park is a 10 minute walk from the hotel. Click here for directions. The hotel has a discount for Castle Terrace NCP carpark, please ask for your parking ticket to be validated on departure. Limited chargeable on-street parking is available in the surrounding area.

How many people can attend from my company?

As places at the event are limited, Noble Systems will allow a maximum of five people per organisation. We reserve the right to cancel delegates if oversubscribed (48 hours notice will be given).