Equipping your installation team with the necessary skills to ensure your equipment is installed in pristine condition, properly set up to deliver a quality product right first time is crucial to your company’s reputation.
All the hard work of finding a new client and getting the order can easily be undone by having a poor installation experience.
Damaged equipment, poor initial setup, incorrect connection, health and safety violations or worse still damage to the client’s property can seriously impact your profit.
The use of a proper site survey and the correct procedures ensure that the correct equipment is installed in the right place offering top quality products first time.
Benefits to your Organisation
Ensuring that your clients have a positive experience when the refreshment vending equipment is initially installed is key to a long and profitable relationship.
Having your installation team fully conversant with all the health, safety and water installation legislations and great client handling skills will give you a unique selling point.
Benefits to the Individual
Help develop their individual skills to give a better client experience and greater job satisfaction.
What will they Learn
Arriving on site and setting the scene
Use of site surveys and correct procedures to avoid common issues
Health and safety requirements on client premises
Review of Tail lifts, Stair walkers and other lifting aids and their usage
Meeting and managing the client’s expectations
Water systems and procedures for connecting to mains water supply
Choosing the correct filters and their uses
Effective hygiene practices
Handling difficult situations and what to do if it goes wrong
Who the Course is aimed at
Workshop Engineers, Install teams members , Service Engineers and Service managers
Supervisors and Team Leaders
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