The Vulnerability Jigsaw's Next Piece...

You are invited to the The Vulnerability Jigsaw's Next Piece - 'Identification, Integration, Implementation' full day Virtual Event on Tuesday June 14, 2022 commencing at 9.30am - 3pm. Thanks to Absolutely Admin for their support in hosting this event on behalf of VRS.

Theme of the Event:

How do we identify our vulnerable customers? How do we integrate management of vulnerable individuals into our processes? How should we treat vulnerable customers? How does it affect our decision-making processes?

There isn’t a single answer to how we help vulnerable people achieve the right outcomes but there are steps we should be taking. Our event on the 14th June should help to provide some of the answers and show how VRS is working with partners to enable organisations to effectively improve the customer journey for those in vulnerable situations.

Agenda:

• 09:15 - 09:30 Registration Arrival/Networking
• 09:30 - 09:40 Welcome and House-Keeping - Kirstie Gatter, VRS Client and Partnership Liaison Manager & Chair/Heidi Oliver, Absolutely Admin Support
• 09:40 - 09:55 Event Introduction - Helen Lord, CEO - VRS
• 09:55 - 10:45 Updates from:

• Lynn Crawford, Financial Inclusion - Changing Lives
• Kelly Lawrence, Benefit Debt & Money Advisor, Case Officer - Royal British Legion
• Katie Reynolds-Jones, Head of Marketing and Communications - GAMSTOP: All you need to know
• 10:45 - 11:00 Comfort Break
• 11:00 - 12:30 Updates from:
• Stuart Murgatroyd, CEO - Data on Demand - ID.VU & the VRS - An opportunity to better serve financially vulnerable customers
• Panel Discussion - ‘The Practicalities of Managing Vulnerability’ covering how different solutions providers are collaborating to ensure that supporting your vulnerable customers can be as seamless as possible. Panellists joining Helen Lord, VRS: Chris Jones, VCX; Steve Preston, Elanev; Andrew Gething, MorganAsh; Julian Graham-Rack, PrinSIX Technologies
• Kevin Still update on ISO 22458 (consumer vulnerability) international standard-inclusive design in Financial Services, Water and Energy
• 12:30 - 13:15 Lunch Break/Networking
• 13:15 - 14:50 Updates from:

• Daniel Woodhead, Operations Manager - IncomeMax
• Iris Quar, Services Manager - AMIS (Abused Men in Scotland)
• Karen Perrier, CEO - Money Advice Plus & Ana Miranda, Project Manager - Surviving Economic Abuse: An introduction to the Economic Abuse Evidence Form - a pioneering tool to identify economic abuse
• Rob Bell, Compliance Consultant - RB Compliance
• Carolyn Delehanty, Vulnerable Customer Experience Expert - Delehanty Consulting
• 14:50 - 15:00 Reflections of the Day & Close - Helen Lord, CEO - VRS

Joining Instructions:

On the day of the meeting please use the following link to join the meeting: Click here on the day of the meeting to join the VRS The Vulnerability Jigsaw's Next Piece

Should you wish to dial in to the meeting, please use the following:

Meeting ID: 823 3963 6246

One tap mobile +441314601196,,82339636246# United Kingdom - Dial by your location +44 131 460 1196 United Kingdom

Following such an amazing response, we kindly ask you to ensure you arrive any time from 9:15am, in order to allow sufficient time to admit all participants and make a prompt start at 9:30am. We look forward to welcoming you on screen on 14 June, if not before.

Kind regards

Kirstie Gatter (nee Brookman)

Client and Partnership Liaison Manager

Vulnerability Registration Service