The Wales Letting Agent Workshop

Presentations include:

Paul Shamplina, Landlord Action

How to retain a landlord when a tenancy goes wrong

Sean Hooker, Head of Redress at

the Property Redress Scheme

Effective Complaint Handling

Jan Franks, Property RedressScheme

Professional Indemnity and Client Money Protection: Rent Smart Wales Requirements

Lisa Williamson,

No Letting Go

Best Practice for Inventories

includes Kaptur demo

Suzy Hershman, my|deposits

Evidence and Disputes

an event sponsored by The Property Redress Scheme