Question 1

Facilities

Accepted Answer

There is a baby changing facility and accessible toilet available on the ground floor, alongside two additional toilets and a second accessible toilet on the first floor.

Question 2

Is there a cafe on site?

Accepted Answer

We have a small refreshment area on the first floor with a tea/coffee machine. It is just a 2-minute walk into the town centre if you prefer something more substantial, where you will find a large selection of cafes, bars, restaurants and shops selling drinks, meals and snacks.

Question 3

D/deaf and Hearing Impaired

Accepted Answer

A hearing loop is installed at the front desk and a loop adapter is available to connect the audio tour directly to a visitor’s hearing aid.

Video exhibits include subtitles for all spoken word elements.

Question 4

Blind/Visually Impaired

Accepted Answer

Audio Guide handsets are available from the Welcome Desk or can be downloaded to your own device here.

COMING SOON: A booklet with a tactile map, tactile images and braille text has been created with the RNIB to improve access to the displays for the visually impaired.

Question 5

Neurodiverse

Accepted Answer

We have created a Visual Story to help you plan your visit. We hope this will be helpful, not just for people with Autism and their carers, but also for people who’s first language is not English and for people who find large blocks of text a barrier to access.

Question 6

Relaxed visits

Accepted Answer

Relaxed visits are for anyone who might benefit from visiting the museum at a quieter time.
Explore our galleries in a calm and relaxed environment where we will ensure all our sound levels are reduced. A quiet space is available, and there are sensory bags and ear defenders available to borrow.

Question 7

Guide and Assistance dogs

Accepted Answer

Your registered assistance dog (or trainee assistance dog) is welcome to accompany you on your visit.

Question 8

Mobility Issues

Accepted Answer

The new building was designed with physical access requirements in mind: distances between exhibits are designed to accommodate most wheelchairs and walking aids, level or ramped access is available throughout the main gallery space.

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