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Rik Medlik Building, University Of Surrey

Perimeter Rd, Guildford GU2 7JL



United Kingdom

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Our 2020 Voluntary Action South West Surrey Conference will be themed around working together for our communities.

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Conference Programme

09:15 Registration

09.45 Welcome & opening address

10:00 Speakers

Joanna Killian, CEO, Surrey County Council

Karl Wilding, CEO, NCVO

Maria Zealey, Surrey Welfare Rights Unit

Poverty in Surrey: Are we minding the gap?

11:30 Break

12:00 Workshop 1 See below for workshop details

13:00 Lunch, Lakeside Restaurant

14:00 Workshop 2

15:00 Break

15:10 Speakers

Tara Rowe, Reconnections: addressing loneliness through connected communities

Debbie Boulter, Cherry Trees: How Can A Volunteer Make A Difference?

Corin Harrison, Space to Grow Community Garden: Growing a new community project


Choose from two of the following:

A: Do you want to lobby to get government policy or legislation changed? Anne Milton

This workshop with Anne Milton will highlight how to make effective contact with your Member of Parliament, and how to work with them to highlight local issues as well as the effects of current laws and guidance. We will also consider practical ways in which improvements can be made – increasing awareness, improving communication routes, and achieving change in national or local organisations and agencies.

Anne was born in 1955, is married to Graham (who is a doctor) and has four children. She was educated at Haywards Heath Grammar School in Sussex, and trained as a nurse at St Bartholomew's Hospital in London. Anne worked for the NHS for 25 years and has a wide range of experience in the NHS. Anne has lived in Surrey since 1994 with her family and having been brought up in Sussex she understands only too well the problems facing the South East in general and Guildford in particular.

Before being elected as an MP for Guildford in 2005, Anne was a borough councillor for five years in Surrey. In Parliament Anne was appointed to the Health Select Committee in 2005 until she was made Shadow Minister for Tourism, Gambling and Licensing. She was appointed Shadow Minister for Health in 2007 and in 2010 she was made Minister for Public Health in the new coalition government. She served 5 years in the Government Whips Office from 2012, becoming the first female Deputy Chief Whip in 2015. In 2017 she was made Minister for Skills and Apprenticeships but resigned her post in 2019. She was one of the Conservative MPs who lost the Conservative Whip having voted against the Government and stood as an Independent candidate in the 2019 General Election.

She is now working as a consultant in further education and skills.

B: Getting the best results when promoting your organisation - David Rose, VASWS

David will give tips and suggestions on how organisations and charities can use local media and social media to promote themselves even better.

His work for Voluntary Action South West Surrey on a number of projects has majored on promoting them in a variety of ways to potential volunteers, clients and other organisations. He has a good insight into the local press, TV and radio, as well and the latest developments in social media in the area, not forgetting good design of posters and leaflets.

Delegates will be welcome to share methods and ways their organisations promote themselves, and are encouraged to ask lots of questions!

David Rose is a local journalist, historian and public speaker, and has written and co-written about 16 books on aspects of Guildford’s and West Surrey’s history. His own volunteering has, over many years, included being on numerous committees for community, church and social groups, and helping to organise community events. Two current groups he helped to set up and is a key member of are the Joining In! Men’s Group and the Rhythm of Life Community Choir, both based in Park Barn, Guildford.

He has worked for Voluntary Action South West Surrey since 2013 and has been involved in a number of its projects, including Joining In!, the Guildford Time Bank, Welcome Buddies, and currently a new project called Volunteer Buddies.

C: Working with Student Volunteers - Ian Handy, University of Surrey Students Union

Working best with student volunteers, understanding that volunteering is now skill based and transactional where a volunteer wants to know what they gain just as much as what they give!

This workshop will cover:

• Barriers to student involvement in volunteer activities

• Case studies: Student Volunteering in Action

• Top tips for getting students involved in your organisation

Ian Handy has been at the forefront of Guildford volunteering for many years. Launching Kane FM in 2004 and remaining managing director for 15 years. Taking the project from humble beginnings to a voluntary force of 192. When Kane FM moved to the students union Ian became the community assistant, eventually taking on all voluntary operations in 2018. In those two years Ian has created a new platform for volunteering that now enables thousands of students to volunteer with over 180 charity organisations driving over 20’000hrs of volunteering per in the first year. The number of hours and volunteers is rapidly continuing to grow. In 2019 Ian won ‘The Mayors Award for Services to the Community’ and the 'Highly Commended Innovation in the Voluntary and Charity Sector' at the Innovate Guildford Awards

D: Social Prescribing in Guildford and Waverley - Jane Soothill & Nicola Freeman, VASWS

This workshop is about the Guildford and Waverley social prescribing scheme. Social prescribing in Guildford and Waverley is a joint venture between primary care and the VCSE sector. Participants will learn about NHS England’s ambitions for social prescribing and how these are being implemented in Guildford and Waverley. The workshop will explore how referrals are made, what referrers and clients can expect from social prescribing, and how social prescribing works in partnership with local organisations.

Participants will hear stories about people’s experiences of social prescribing and they will learn more about the role of social prescribing link workers in community development and data sharing. Social prescribing is a collaborative project and the workshop will look at the role of link workers in connecting Primary Care Networks with the VCSE sector. Participants will also have an opportunity to think about how their organisations and groups can work with or benefit from social prescribing.

Jane Soothill is a social prescribing link worker for the North East Waverley Primary Care Network. She is a member of the National Association of Link Workers (NALW) and the NALW Champion for the South East of England. Prior to her involvement in social prescribing she was a volunteer adviser at Citizens Advice. Jane also has a PhD in the anthropology of religion and gender. Her publications explore the interplay between gender identity and social change.

Nicola Freeman is a social prescribing link worker for the North Guildford Primary Care Network (Guildford Renaissance in Primary Care). She is a member of the National Association of Link Workers (NALW). Nicola is also a practicing psychotherapist who has worked for Catalyst and RASASC and has a small private practice. Prior to joining the social prescribing team Nicola spent 6 years developing and delivering mental health projects for Guildford CAB and has spent most of her career in the voluntary sector working with vulnerable people.

E: Finding the trustees you need to thrive – Lynn Cadman, Getting on Board

Come along to this essentials boardfinder workshop to learn and implement the skills, techniques and top tips to reach and recruit the trustees you need to strengthen your organisation. Learn what makes a great trustee advert, get some tips on where to advertise and consider trustee shortlisting, interview, appointment and induction so that your new trustees will hit the ground running. The workshop will be delivered by national trustee recruitment charity, Getting on Board.

Lynn has 15 years’ experience in the charity sector: in regulation, charity law and governance.

Lynn has worked with charities of all shapes and sizes, including during the seven years she spent at the Charity Commission, providing legal consents, bespoke one-to-one guidance and also in investigations. Since leaving the Commission Lynn has provided consultancy advice, training and project management support to a range of charities to develop their governance and become more effective organisations. She has also worked as an in-house expert, including as head of a new department at the Royal British Legion, transforming its management of >700 charitable trusts, introducing new ways of working and unlocking £40m from restricted funds that were no longer effective in meeting beneficiaries’ needs.

F: Fraud – Prevention is better than cure, Matt Wilson

According to data from Action Fraud, the UK’s national fraud and cyber-crime reporting centre there were 1,057 reports of fraud received from charities in 2018/19, with losses reported at nearly £8m, although consequential losses could be significantly higher when you factor in reductions in donations.

Charities are often seen as a soft target to criminals as they seek to exploit the trust and goodwill that charities rely upon, and a lower level of awareness and weaker control structures than corporate environments can foster.

This interactive workshop will help you to understand what fraud is and how it can be perpetrated in charitable organisations. It will cause you to look at your operations and realise how many opportunities there are for funds to be stolen/diverted.

Matt will highlight some simple steps that can be taken to raise fraud awareness and start to tackle to problem proactively, assisting you to prevent fraud rather than having to deal with the consequences of it.

Matt Wilson has over 15 years-experience in investigating fraud at divisional, county and regional levels and has led many successful prosecutions. He is currently a manager within RSM’s Fraud Risk Services team assisting public and private companies to reduce their exposure to fraud risks and investigating when things go wrong.

Matt works closely with several health bodies across the South to instil an anti-fraud culture and ensure their processes are effective in reducing the risk of fraud. He has assisted several charities and UN organisations in undertaking both proactive and reactive investigations to identify fraud and improve controls.

Matt was formerly a detective in the South East Regional Organised Crime Unit where he qualified as a Financial Investigator and completed the National Fraud Investigators course. He has a Masters in Counter Fraud and Counter Corruption and is an Accredited Counter Fraud Specialist (ACFS).

G: Improving communication and building rapport - Nikki Bonner, Just Be NLP & Coaching

The meaning of communication is the response you get…

We take in our experiences through our senses – in NLP terms we use the term ‘Representational Systems’. As individuals we have very different Representational Systems and this can sometimes be the barrier to good communication and rapport building and ultimately how we work together, and the responses we get from people. We will look at our own Representational System, identify our strengths and weaknesses and how, with the use of powerful language and learning predicate phrases, we can ‘flex’ our styles to build rapport much quicker and communicate more effectively.

We will also explore ‘Sensory Acuity’ – the ability to gain awareness of another person’s unconscious responses. By observing our senses more closely, we begin to notice responses that indicate a tremendous amount of new information, and will help us to build rapport. We will look at body language, physiology and non-verbal communication in more depth. There are visible changes in our bodies when we think in different ways, so we will also explore eye accessing cues (some may call this mind-reading!)

Nikki is a certified and fully insured Neuro-Linguistic Programming (NLP), Time Line Therapy™ and Hypnotherapy Practitioner and Life Coach, and Member of the Association for Neuro Linguistic Programming (ANLP), who manages Just Be NLP and Coaching, she runs wellbeing groups in Hampshire, a regular business support club for the self-employed and working 121 with people to help them improve their wellbeing and make positive changes to their lives. She has worked in the voluntary sector for about 18 years for a number of different charities, including Victim Support, Age Concern, Home-start Hampshire, a couple of local Befriending schemes and VASWS!

H: Small Grants, Big Success, Helen Stanley, Eclipse Fundraising

This workshop is perfect for anyone that is new to fundraising, or wants some top tips on writing successful funding applications and proposals to secure funding from small grant schemes.

We will look at:

1. What is a mission, aim, objective and Impact; how do you write them well.

2. What are the key things required for a good application.

3. What is ‘need’ and ‘demand’ and what evidence do you need to prove that your project meets both.

4. What supporting documents do you need for a strong application.

You will also come away with some online resources to help you find suitable trusts and foundations to apply to.

Helen has spent the last 16 years working as a fundraising manager which has involved writing successful funding proposals, running social media and crowdfunding campaigns and developing community fundraising programmes. She has successfully secured funds for UK and Overseas NGOs from a wide range of funders including DFID, (BIG lottery Community Fund: Awards For All, Reaching Communities) and Heritage Fund, Landfill trusts, Community Foundations, Mercury Phoenix Trust and a wide range of other charitable trusts along with over £100,000 in The Big Give’ s Christmas Challenge campaigns. She runs her own consultancy, ‘Eclipse Fundraising’, with clients ranging from overseas development and wildlife NGOs to UK SEN Schools and is the Senior Trusts Fundraiser at Dreams Come True in Liphook. In addition she is a trustee for 2 local charities and delivers fundraising training and project development advice to third sector organisations.

I: Cloud Computing, Phil Clifford-Brown

Phil is an experienced manager and technologist in the information technology and services industry. Skilled in Enterprise, Software, E-commerce, Customer Relationship Management (CRM), IT Strategy, and Software as a Service (SaaS). In this workshop he will be presenting the options available for any organisations thinking of moving their IT into ‘the cloud’.

Speaker Biographies

Joanna Killian, Surrey County Council

Joanna became Chief Executive of Surrey County Council in March 2018. Since arriving, Joanna has led on the design and delivery of a major transformation and cost saving programme across the council to ensure the council is in a sustainable position by 2021.

Prior to this, Joanna worked at KPMG, where she led relationships with local and regional government, advising clients on how they could transform their organisations, and work more innovatively with their customers and citizens.

Joanna and her teams worked on some innovative devolution and public service reform programmes in Greater Manchester, the West Midlands and in the South West. Joanna worked with top teams to rethink their strategic ambition and agree new approaches to address the challenges and opportunities that the public sector faces, including with a county council, as well as a group of health organisations.

Joanna has more than 30 years’ experience in the public sector and has deep experience in delivering transformational change, cost reduction and service improvement. She has expertise in achieving improved outcomes through partnerships as well as across public sector systems. She has worked on leadership, governance and corporate reform programmes and is skilled in working in complex political systems.

Joanna joined KPMG in 2015 from Essex County Council, where she was the Chief Executive for nearly 9 years. She is known for her innovative approach to public sector reform and as CEO she implemented, for example, the first social impact bond in local government; developed a community budgets approach to public service delivery; as well as designing creative models to achieve community resilience and social value.

Joanna started her career in social housing and regeneration- she has deep knowledge and expertise in these fields.

Karl Wilding, NCVO (National Council for Voluntary Organisations)

Karl became chief executive of NCVO in 2019. Previously he was NCVO's director of public policy and volunteering, where he oversaw our advocacy work on behalf of charities, community groups, social enterprises and volunteering.

Karl started his career at NCVO in our research team and went on to lead our Almanac work, producing the authoritative source of information on the charity sector’s finances.

He has an extensive knowledge of charities and volunteering here and overseas. Prior to joining NCVO, Karl completed a PhD which looked at the history of the relationship between charities and the state.

Karl speaks and writes widely on issues facing the voluntary sector, including public trust, the role of modern charity, and the future of giving and social action.

He is a trustee of Communities 1st in St Albans and of the American charity Creating The Future. He was until recently a non-exec director at Charity Bank, and is an honorary visiting fellow at Cass Business School.

Read Karl's blog | Connect with Karl on LinkedIn | Follow Karl on Twitter

Maria Zealey, Surrey Welfare Right Unit

Maria has worked in the Citizens Advice service for over 25 years, starting as a volunteer adviser and now as Chief Officer of Surrey Welfare Rights Unit, the only local Citizens Advice that is a specialist welfare rights service. She has been a trustee of other local charities, including Surrey Law Centre and a local Carer Support organisation. She has been on Moneybox several times and appeared at the Work and Pensions Select Committee as an expert adviser. When not at work she will probably be out walking her RSPCA saluki lurcher cross.

Tara Rowe, Reconnections

Tara Rowe has worked at Social Finance since 2017, working with voluntary and statutory sector partnerships to design services that deliver better outcomes for people experiencing health and care inequalities. She is currently in a secondment role at Independent Age as Pilots Manager, supporting the mobilisation and evaluation of the new Reconnections services. Her previous experience involved programme management at a social impact talent consultancy and in health informatics.

Debbie Boulter, Cherry Trees

During a career in business Debbie was always involved heavily in volunteering roles which became an increasing important focus of her life.

In particular she worked with a small charity giving aid to children in Romania. She was driven to support families in times of great need and the impact often very small interventions could make to the lives of each and every individual. This involved organising and then joining the convoys of aid to the most remote areas in Romania.

The volunteers in the convoy slept in their vehicles and worked daily to build playgrounds, improve school facilities, build wells and improve the lives of people that had next to nothing.

Realising that charity work should be her career path Debbie took a full-time carers role at Cherry Trees and has been there for the last 18 years.

Over the years at Cherry Trees she has been responsible for a varied range of caring roles until 2 years ago when she joined the fundraising team to develop the community fundraising focus.

Within this role a real focus has been to include in the fundraising strategy a public education element. Equality, Diversity & Inclusion are a real passion for Debbie who believes there is a right for every individual to access the same opportunities as the rest of us.

Corin Harrison, Space to Grow

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Rik Medlik Building, University Of Surrey

Perimeter Rd, Guildford GU2 7JL



United Kingdom

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