Actions and Detail Panel
'Transform and Deliver'
Thu 27 April 2017, 08:30 – 12:00 BST
New Digital heights - Oracle's refreshing look at Digital Transformation
Organisations today face a significant challenge; providing a consistent and highly personalised customer experience across multi-channels in today’s socially driven and highly competitive environment.
In an age where the customer is in control, delivering exceptional customer experience and service is paramount. How do you know when, and where, your customers and high potential prospects are interacting with your brand? And what’s the cost for not knowing?
Service, Marketing and Sales face huge challenges in delivering end-to-end management of the customer journey where all aspects of the business are intertwined. How can data be collected and utilised effectively in order to identify the ‘ideal customer’? How do we then ensure that our perfect fit customer has an experience that is so high that loyalty is then evoked? This isn’t easy but when the right digital strategy is in place the results can be transformational for your business. The outcome will result in an increase in sales, brand loyalty and increased customer satisfaction.
Let us show you what we’re doing in this area in an open and informal setting - with leading industry experts, discussing best practices with real customer stories. Hear how what they are doing can make a real difference to your team, your organization and your customers.
Join our breakfast briefing event on April 27th.
- 8.30am: Coffee / networking
- 9:00am: Welcome
- 9.15am: Keynote address
- 9:45am: Understanding Oracle Cloud in a CX World: Toby Baker, CX Strategist
- 10.15am: The Success Story, Customer Reference – Gamesys: Matt Litherland
- 10.45am: The ‘art of the possible’ Demo: James Ross, CX Solutions Consultant
- 11.15am: Interactive Panel, Q&A
- 11.45am: Wrap up