Transform your customer experience journeys

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Location

Rise, created by Barclays

41 Luke Street

Shoreditch

London

EC2A 4DP

United Kingdom

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Eventbrite's fee is nonrefundable.

Event description
Using advanced analytics and leading technologies to deliver customer excellence.

About this event

Customer experience is not just about touchpoints. It's about how a customer interacts with a brand at all points along the customer journey.

Join us at this session to :

  • Hear case studies on customer journey mapping to increase brand advocacy, loyalty, conversion and revenue
  • Explore the advantages of using AI-driven data insights to understand your customer needs
  • Learn how to unify your data sources to deliver deeper insights across your customer journeys
  • Discuss how to turn behavioural data on your website into actionable insights

Who is speaking?

  • Mark Hill, Director, Customer & Commercial Excellence, PwC
  • Grant Millar, Head of Digital, First Rate Exchange Services
  • Steven Habbi, Head of Global Brand Design and Management, HSBC
  • Kristian Keep, VP Engineering, Decibel
  • Felicia Meyerowitz Singh, CEO & Co-Founder, Akoni Hub
  • Emma Smith, Consultant, Decibel
  • Khal Harris, Digital Strategist, EMEA, Tealium

Photography:

Please note that there will be photography and video at the session for the purpose of being shared on social media and for marketing materials. If you do not want to feature then please contact us before the session at abigail.wilson@dsmlf.info

Date and time

Location

Rise, created by Barclays

41 Luke Street

Shoreditch

London

EC2A 4DP

United Kingdom

View Map

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Organiser Digital Leadership Forum

Organiser of Transform your customer experience journeys

The Digital Leadership Forum is a community of innovative digital leaders from world-leading organisations including Unilever, Intel, Lloyds Banking Group, Pfizer, Dell Technologies, BT, GSK and Baker McKenzie…

We help our members to innovate, learn and grow in the age of AI. We do this by designing and running highly interactive, collaborative and inspiring sessions where our members can share experiences and gain valuable insights to help support their digital strategies.

We tackle a range of core strategic business issues including digital transformation, artificial intelligence and automation, digital marketing strategies; the future of work, and diversity in the workplace.

We look forward to welcoming you to a session soon.

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