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Transforming Conversations: Managing Conflict & Reducing Stress


Tuesday, 13 June 2017 from 10:00 to 14:00 (BST)

Transforming Conversations: Managing Conflict &...

Ticket Information

Ticket Type Sales End Price Fee Quantity
ACOSVO Associate Member Ticket 9 Jun 2017 £75.00 £0.00
Non-ACOSVO Member Ticket 9 Jun 2017 £105.00 £0.00

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Event Details


Transforming Conversations  

Managing Conflict & Reducing Stress

Led by: Dorothy McKinney (FCIPD), HR Consultant

 (Lunch provided)


What it is and who it is for:

This workshop supports participants to develop the skills in dealing with day to day, difficult and/or challenging conversations by supporting them to: 

  • Understand your role in reducing and addressing workplace conflict. 
  • Understand the importance of gaining an understanding of the needs of those you work with.
  • Develop the skills to manage in a way which minimises conflict.
  • Use mediation skills in day to day dealings with others.
  • Develop the skills and knowledge to enable you to undertake the ‘difficult conversation’ and ‘coaching conversations’.
  • Reduce your own stress levels giving you more time to focus on key targets and outcomes.

This workshop is aimed at ACOSVO's growing membership of Associate Members & third sector senior managers.


The aims of this workshop:

  • Reduce stress levels as people issues are dealt with quickly and effectively 
  • De-escalation of issues allowing greater focus on the organisation
  • Have less formal issues being raised by staff
  • Reduce time lost on non-productive issues
  • Be more confident and capable managers
  • Staff be more flexible and open to change
  • Allow the transfer of skills to all aspects of the workplace
  • Staff have more trust in managers
  • Staff more engaged and willing to support decisions
  • Support higher levels of performance 


About the facilitator:

Dorothy McKinney (FCIPD) is a trained mediator, with over 30 years experience as a professional HR Manager in local government, NHS Scotland, social housing and charitable sectors.

Dorothy and her team specialise in reducing and resolving complex people management issues.

Do you have questions about Transforming Conversations: Managing Conflict & Reducing Stress ? Contact ACOSVO

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When & Where

Children in Scotland
Rosebery House
9 Haymarket Terrace
EH12 5EZ Edinburgh
United Kingdom

Tuesday, 13 June 2017 from 10:00 to 14:00 (BST)

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Our Vision is: 'Excellent Third Sector Leadership in Scotland'

Our Mission is to:

Shape the future of Scotland's third sector by providing every leader with opportunities to develop, influence and excel


If you are a third sector leader in Scotland click HERE to become a member of ACOSVO or to find out more

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Transforming Conversations: Managing Conflict & Reducing Stress
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