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Transforming customer experience for the insurance sector

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The Goring Hotel

15 Beeston Place

London

SW1W 0JW

United Kingdom

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Breakfast Meeting - 08:00am to 10:30am

Transforming customer experience for the insurance sector

Attending this briefing will show business leaders from large insurance companies how to improve customer experience and drive consumer loyalty.

The british insurance market is highly commoditised, with many customers switching annually and using price comparison websites in search of a better price. A recent study has found that around 50% of customers leave each year, so customer loyalty in the market is too low.

With customers often going for the lower price it has never been more important for insurance companies to prove they are different from their competitors. This breakfast will explore the notion that insurers need to refocus their efforts onto customer experience to drive loyalty and profitability.

This high level briefing will bring together senior executives from large insurance companies to show how to transform customer experience and remain competitive in an increasingly complex market.

During the briefing we discuss key industry challenges around:

  • Stop customers leaving you - Delivering great customer experiences consistently and at scale
  • Increasing sales conversion and revenue through more effective lead management
  • Process optimisation - Identifying invisible inefficiencies to create cost savings
  • Gaining valuable and actionable insight through data

Who is invited?

COOs, CEOs, CIOs, CTOs, Customer Experience Directors/Heads, Contact Centre Directors, Heads of Transformation and Heads of IT from large insurance companies.

Registered attendees include:

  • Global Connected Insurance Director at RSA
  • CIO at Lloyds of London
  • Head of Distribution at Zurich
  • Head of Data Science at QBE Insurance Group

Join this gathering to discuss how your organisation can create a consistent and truly seamless omnichannel service for your customers. Be one of 15 senior business professionals around the table at The Goring where you can ask questions and share thinking on the issues facing your business.

This breakfast meeting is brought to you by Business Reporter, in association with Genesys and is only for senior end users as mentioned above. Registrations of junior professionals, consultants, solution providers or other sellers to this market won’t be accepted.

For any enquiries, please contact Lace on 020 8349 6458 or email Lace.b@business-reporter.co.uk.

This breakfast briefing is free of charge to attend, however if you cancel your attendance less than two weeks prior to the briefing, you will have to provide a replacement of equal seniority otherwise you will be a subject of £150 cancellation fee.

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Date and Time

Location

The Goring Hotel

15 Beeston Place

London

SW1W 0JW

United Kingdom

View Map

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