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Transforming customer experience for the utilities sector

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The Goring Hotel

15 Beeston Place

London

SW1W 0JW

United Kingdom

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Breakfast Meeting - 08:00am to 10:30am

Transforming customer experience for the utilities sector

Attending this briefing will show business leaders and heads of customer experience from large utilities companies how to provide consistent omnichannel service whilst cutting costs and driving back office efficiency.

We live in a world of rapidly shifting customer expectations and more than ever the consumer is firmly in charge. In order to survive and thrive, utility companies need to give their customers options and control over their services, providing them with the flexibility to pay, monitor and manage their accounts any time and through any channel.

This transformation also represents huge opportunities for cutting costs and driving efficiency. This flexibility and ability to self-manage diverts cost away from costly agents whilst still giving the customers what they want.

This high level briefing will bring together senior executives from large utilities companies to show how to transform customer experience and remain competitive in an increasingly complex market.

During the briefing we discuss key industry challenges around:

  • The impact and opportunity of smart metering
  • Mobile support and service
  • Back office productivity, uncovering insights
  • Creating the optimal customer journey for every customer

Who is invited?

COOs, CEOs, CIOs, CTOs, Customer Experience Directors/Heads, Heads of Transformation and Heads of IT from large utility companies.

Join this gathering to discuss how your organisation can create a consistent and truly seamless omnichannel service for your customers. Be one of 15 senior business professionals around the table at The Goring where you can ask questions and share thinking on the issues facing your business.

This breakfast meeting is brought to you by Business Reporter, in association with Genesys and is only for senior end users as mentioned above. Registrations of junior professionals, consultants, solution providers or other sellers to this market won’t be accepted.

For any enquiries, please contact Lace on 020 8349 6458 or email Lace.b@business-reporter.co.uk.

This breakfast briefing is free of charge to attend, however if you cancel your attendance less than two weeks prior to the briefing, you will have to provide a replacement of equal seniority otherwise you will be a subject of £150 cancellation fee.

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Location

The Goring Hotel

15 Beeston Place

London

SW1W 0JW

United Kingdom

View Map

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