Transforming customer experience through digital transformation

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Location

Lloyd's Banking Group

125 London Wall

ec2y 5as

United Kingdom

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Event description

Description

Companies like Amazon and Apple deliver a simple, immediate and individualised customer experience. How could you do the same?

Attend this session to:

  • Hear how to create a frictionless customer experience across digital touch points
  • Hear how to improve CX with chatbots and AI-powered virtual assistants
  • Discuss how to leverage analytics to improve CX
  • Hear how to design customer-led experiences
  • Explore how to increase loyalty through personalisation


Agenda | Attendee List

For more information please visit our event page


The session is followed by a diversity and inclusion workshop on 'How to beat impostor syndrome?' You will automatically be registered for both sessions so we hope you can stay on.



Date and Time

Location

Lloyd's Banking Group

125 London Wall

ec2y 5as

United Kingdom

View Map

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