UKAuthority research: A single platform for modern service delivery?

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Handley-Davidson Suite, Lockside

5 Scotland Street

Birmingham

B1 2RR

United Kingdom

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UKAuthority research: A single platform for modern service delivery?

Can one core platform deliver case management and multi-channel service delivery across a local authority? Can we take a commodity, building-block approach to delivering services around people whilst creating a platform for the future?

UKAuthority is hosting an editorial research round table in Birmingham on the morning of 20th September 2019.

Your insight and experience will form an integral part of a UKAuthority white paper; 'A single platform for modern service delivery?'.

This discussion will explore how to transform services today by putting in place reusable building blocks for the future - creating a platform for innovation that is ready-made to take advantage of leading edge technologies such as AI, cognitive services and predictive analytics. There will also be a focus on how to build the business case to jump start modernisation with a step change from legacy to the future of citizen services, with exploration of issues including:

  • How do you identify which services are ripe for modernisation using a single corporate platform?
  • What are the challenges and solutions in migrating from legacy CRM, ERP and other systems to a single corporate platform?
  • What are the priorities in enabling data sharing with other internal and external systems?
  • How can you develop digital services for both external and internal service delivery?
  • How can you share experiences and develop common solutions to common challenges with other authorities?
  • How do you develop the business case for investment in a single consolidated enterprise platform?

Who should attend?

This event is for the public sector only. This event provides an excellent opportunity for those currently considering an investment in, or who have already committed to using, a new enterprise IT platform. You will benefit from face-to-face conversations with technology specialists in the field and peers facing similar challenges, as well as sharing best practice and achievements.

This discussion and experience sharing event is for senior decision makers in:

  • IT and Digital
  • Customer Services
  • Transformation
  • Human Resources
  • Finance

Refreshments and lunch provided.

Register now to be part of the conversation


How to get there:

  • Distance from town centre: 1 mile
  • Nearest train station: Birmingham New Street Station (15 min walk to venue or 10 min taxi)
  • On-site parking: Yes
  • Distance from car park: less than a minute
  • Disability access: Yes


UKAuthority has full editorial control of this roundtable thanks to support from our partners, Hitachi Solutions and Microsoft.

On signing up for this event you will automatically be added to the mailing list for information about future UKAuthority events - if you find these unhelpful you will be able to unsubscribe from these at any point in time.

By registering for this event you agree to the sharing of your name, organisation, title and email address with the UKAuthority editorial team and partner organisation(s) hosting this event. If you do not wish this information to be shared, please let us know by emailing: barry@ukauthority.co.uk

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Date and Time

Location

Handley-Davidson Suite, Lockside

5 Scotland Street

Birmingham

B1 2RR

United Kingdom

View Map

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