The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy.
Course Curriculum
✓ Module 01: Basic Communication Skills
✓ Module 02: Advance Communication (I)
✓ Module 03: Advance Communication (II)
✓ Module 04: Telephone Etiquette
✓ Module 05: Body Language and Effective Communication
Learning Outcomes
- Understand the basics of clear and polite communication.
- Learn advanced communication skills for real situations.
- Improve your listening and response techniques.
- Build strong customer relationships.
- Use telephone etiquette to make good impressions.
- Understand how to read and use body language.
- Respond better to online and in-person customer needs.
- Know what influences customer actions online.
- Handle different customer types with confidence.
- Communicate clearly and calmly under pressure.
Who is this course for?
This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you.
Eligibility Requirements
You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin.
Career Path
After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication.
(Learn more about this online course)
