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Understanding and Managing Behavioural Difference (Dealing with Difficult People)

Accelerate UK

Thursday, July 12, 2018 from 9:00 AM to 5:00 PM (BST)

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Understanding and Managing Behavioural Difference - 1 Day Workshop - Gatwick
This Programme is £395.00 + VAT and will entitle the holder to attend the Understanding and Managing Behavioural Difference- 1 Day Workshop at Gatwick Hilton, nr London, United Kingdom. You can pay by invoice (Click on other payment options) or Payment card. It will include lunch and refreshments but It does not include accomodation which can be organised at the hotel direct - Contact us for a special rate.
Jul 10, 2018 £395.00 £0.00 £79.00

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Event Details

Understanding and Managing Behavioural Differences is a oneday course that explores the popular and proven models of SOCIAL STYLE and Versatility, emphasising improved interpersonal skills and workplace interactions

This course provides the fundamentals and Introduction to SOCIAL STYLE and then delves deeper into working relationships and the factors that contribute to productivity, morale and effective communication. Participants will leave the training not only knowing how others see their behaviour and how to identify the SOCIAL STYLE of others, but also with concrete tools to modify their own behaviours to create more positive and productive relationships. Full UMBD Course Outline pdf here



By the end of this 1 day Programme attendees will be able to identify;

  • Their SOCIAL STYLE position and Versatility score based upon feedback from others.
  • Different behaviours and how others view them.
  • Why some relationships are more productive than others.
  • How to Support the Style needs of clients,customers, managers, direct reports,and other co-workers, creating more productive relationships.
  • Optimal tension levels and how to increase or decrease tension for maximum productivity.
  • Backup behaviour and provide for Style needs in order to return to high productivity.
  • Components of Versatility and the strategies to increase Versatility
 Social style


Who should attend this training programme?

In short anyone who wants to work more effectively with others.

  • Business Leaders who want to develop the SOCIAL STYLE and Emotional Intelligence of their employees or themselves.
  • Employees who have to work across a wide range of diverse people with varying needs both natonally and internationally
  • Project Managers who need to develop more effective and productive relationships across their organisation.

Who will deliver this event?
Graham Price is a specialist in developing the communication and relationship skills of others in a work environment. Heading up Accelerate in the UK, his work with SOCIAL STYLE and other profiling tools takes him around the world developing the leadership and business development skills of Business Leaders and their teams.


Where will this event take place?
The Hilton Gatwick Airport, Ideally located close to London and all major transport links, The Hilton Gatwick Airport has first class training facilities including space, cutting edge technology, breakout rooms, natural light and delicious refreshments.

Reserve your place now
You need to invest 1 day of your time and £395.00 (plus VAT at 20%). You can pay online or request an INVOICE. Attendees should arrive 15 minutes before the start time for coffee, biscuits and registration.

To contact Accelerate UK direct call 0203 507 0053 or email them at

What will the training programme include?

Prior to this training event will be the completion of an online SOCIAL STYLE Multi Rater Profile with feedback from other individuals you work or interface with.

Through a series of exercises, videos, and facilitated discussions, participants will discover how to enhance workplace productivity and morale. Participants will learn to identify each of the four SOCIAL STYLEs and the best plans of action to work with and accommodate each.

Through exercises, participants will pinpoint areas of tension and understand the reason for backup behavior, which can ultimately lead to toxic relationships if left unchecked. You will also be able to describe the Versatility dimension and define sources of social endorsement while identifying the steps to take to increase their Versatility and success at work. Understanding and Managing Behavioural Differences’ one-day format allows for maximum participation and workplace application training while fitting within time restrictions




Developed by David Merril and Roger Reid, the founders of the TRACOM group in the US in the 1960's, their research focused on 3 key areas and has been developed over 40 years - Assertiveness - Responsiveness - Versatility

The first two dimensions look at SOCIAL STYLE and whether you have the following style; Driving, Amiable, Analytic or Expressive . The third dimension is VERSATILITY which focuses on the key areas of Image, Presentation, Competence and Feedback.



Follow this link for further information on the four SOCIAL STYLES and VERSATILITY


Who uses TRACOM Products?

The top organisations in the world have been using TRACOM Products directly to develop the relationship skills of their employees for decades. Now these products are available to a broader range of organisations in the UK and Europe through Accelerate UK and are available in multiple languages and normed for different populations. A sample of organisations that use TRACOM Products include; Abbott Laboratories, American Airlines, Bank of America, BASF, BP Amoco, Caterpillar, ChevronTexaco, Citibank, Coors, Deloitte & Touche, Delta Air Lines, Deutsche Bank, Disney, Dupont Dow, Eastman Kodak Company, Elan Pharmaceuticals, Eli Lilly & Company, Ernst & Young, Ford Motor Company, Fujitsu, Godiva Chocolatier, Hitachi, John Deere, Johnson & Johnson
Kimberly Clark Corporation, Lockheed Martin, Lucent Technologies, MetLife, Michelin, Mitsubishi Electric Corp, Morgan Stanley, Motorola, Nabisco, NCR Corporation, Phillips Medical Systems, Prudential, Reed Elsevier, Rockwell, International Corporation, Royal Caribbean, Siemens, Sony Music Entertainment Inc., The Dow Chemical Company, The Gillette Company, Thomson Publishing Group, Inc., Toyota, Tyco Healthcare, Unisys, Victoria’s Secret.

Have questions about Understanding and Managing Behavioural Difference (Dealing with Difficult People)? Contact Accelerate UK

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When & Where

Hilton Gatwick Airport

RH6 0NN Horley
United Kingdom

Thursday, July 12, 2018 from 9:00 AM to 5:00 PM (BST)

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Accelerate UK

Accelerate UK is a distributor of Tracom SOCIAL STYLE Products in the UK as well as training consultancy specialising in Leadership and Sales Development throughout the UK and internationally

Visit our Website for more details on SOCIAL STYLE

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Understanding and Managing Behavioural Difference (Dealing with Difficult People)
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