Understanding how people respond to change, and what you can do about it

Change is the new normal in every organisation, and it’s never been faster, bigger, or more frequent. The challenge is how companies make change as smooth as possible for people, to keep morale and engagement high, and build a culture of adaptability. As the ‘people who are about people’, HR teams have a role to play in helping leaders to navigate and communicate change more effectively.

In this session, you’ll learn about how people respond to change, the different communication personality types that impact how a message is sent and received, and top tips from behavioural science to help make conversations about change more effective.

About the speaker

Mel Loy

Mel Loy is a self-confessed serial ideator, obsessed with how humans behave and what that means for effective communication. She got her start in the world of words by studying journalism, and soon discovered that while she never wanted to be a journalist, she loved learning about the power of communication.

Fast forward 20-plus years, and her resume was stacked with increasingly responsible corporate communication roles across emergency services, construction and mining, early learning, retail and more. In late 2020, after leading her corporate communication team through the COVID-19 pandemic, Mel happily accepted a redundancy and skipped off

towards the horizon, starting her own agency and never looking back.

These days, her small but mighty team at Hey Mel! Communication and Training provides consulting and training services to clients all over Australia and overseas, specialising in internal, change, crisis and strategic communication.

Mel is the author of two books: Change Isn’t Hard: a playbook for practical, people-centred changebcommunication, and Less Chatter, More Matter: the SKILLS to communicate more effectively; and thenhost of the Less Chatter, More Matter podcast. She is also an international award winner for her communication training programs and strategies, a sought-after workshop facilitator and keynote speaker, and certified Strategic Communication Management Professional (SCMP).

Mel is the Immediate Past President of the IABC (International Association of Business Communicators) Queensland Chapter. Apart from being obsessed with communication, Mel is a qualified yoga teacher, group fitness instructor, and personal trainer, who has been involved in the fitness industry for more than a decade.

Please note:

1. Webinar joining instructions will be sent to you again one day before the event, with a further reminder, 20 minutes prior to the event starting.
2. The session may be recorded and shared with people afterwards. Please bear this in mind and have your camera off if you do not wish for your image to be shared.
3. The chat function will be used for participants to engage with the webinar, so just be mindful of the login name you use and ensure you are happy for other people to see this.
4. For security reasons, it is requested that participants join the live session 10 minutes prior to the scheduled start time and with the same name as registered on Eventbrite as not doing so may cause a delay or non-admittance to the event.
5. This event may include an external speaker who has prepared their own presentation. Any views or opinions expressed by the speaker are their own and do not reflect those of the CIPD.
6. If you require any reasonable adjustments to enhance your experience, please get in contact with us by responding to this email and we will do our best to accommodate.