Understanding Retail Operations - Level 2 Online Course

Important Information:

This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you.

Register your interest and we will email you an application pack - learning cannot be started until these forms are completed and submitted.

Once this is done, we will send information on how to access the learning portal.

You can only apply for one course at a time however upon completion you can enrol on a further 2 courses per academic year.

Please note to enrol on this course learners must:

• Be aged 19+ on the 31/08/2024
• Live in the UK for 3 years/live in UK from EEA or have *pre-settlement or *Settled status from the Home Office (*proof required)
• Due to Government funding criteria, we are unable to accept learners who live in London, Scotland, Wales, N Ireland, Ireland or a devolved postcode areas. Please check with us if you are unsure.

Understanding Retail Operations - Level 2 Qualification

This online self-study course allows you to study at your own pace at a time and day that is convenient for you, gaining a level 2 qualification.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers.

As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

Course Content:

To be awarded the Level 2 Certificate in Understanding Retail Operations, learners are required to successfully complete:

• Understanding customer service in the retail sector
• Understanding the retail selling process
• Understanding how individuals and teams contribute to the effectiveness of a retail business
• Understanding how a retail business maintains health and safety on its premises
• Understanding retail consumer law
• Understand how to deal with customer queries and complaints in a retail environment

How Will I Learn:

All learning will be online (self-study) and can be completed at a time that suits without the need to attend college. Dedicated tutors will provide written feedback on the assessments and ongoing remote support where required.

The course includes online learning materials in the form of interactive resources and flipbooks, a personalised login to access the online learning portal will be given on enrolment.

Are there any exams or assessments?

You will be required to work through a series of tasks and activities designed to reinforce the learning process and demonstrate your knowledge. Your personal tutor will then assess your work and provide you with constructive feedback for each unit.

Will I achieve a qualification or certificate?

NCFE Level 2 Certificate in Understanding Retail Operations.