Important Information:

This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a portal) at times/days to suit you. This is not a single event.

When you are ready to start register for the next available date and we will send you the application forms to complete.

Once this is done, we will contact you to organise a short induction via zoom/teams.

This online self-study course allows you to study at your own pace at a time and day that is convenient for you, gaining a level 2 qualification.

Course Information:

Over 4 million people in the UK live in social housing. It’s important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in

This fully online course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems.

You'll learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.

Course Content:

• Introduction to the social housing sector.
• Understand the principles of safeguarding and equality and diversity.
• Understand mental and physically ill health.
• Understand reasons for problematic behaviour.
• Understand issues affecting isolated tenants.

How Will I Learn:

All learning will be online (self-study) and can be completed at a time that suits without the need to attend college. Dedicated tutors will provide written feedback on the assessments and ongoing remote support where required.

The course includes online learning materials in the form of interactive resources and flipbooks, a personalised login to access the online learning portal will be given on enrolment.

Each learner will be given a virtual online induction, candidates will be provided with learning and assessment materials that have been developed to support individuals to meet the qualification requirements.

You can only apply for one course at a time however upon completion you can enrol on a further 2 courses per academic year. It can take up to 12 weeks to complete a course

Once you have completed the application paperwork, we will contact you with dates for the induction, this will be online and give you chance to ask any questions.

These course are free, subject to eligibility criteria:

• Learners must be aged 19+ on the 31/08/2021
• Lived in the EEA/ UK for 3 years

CAREER OPPORTUNITIES

This course is for anyone who wants to start a career supporting Tenants in Social Housing. This will greatly benefit those working with tenants in social housing. Perfect for anyone working or wanting to work in social housing.