£125

Understanding the Basics of HR Management in General Practice

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The Chamber of Commerce

75 Harborne Road

Edgbaston

Birmingham

B15 3DH

United Kingdom

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No Refunds

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Description

THE AIM of this course is to provide junior/new managers with a strong base on HR management issues that they will face on a day-to-day basis. HR can be a very time consuming element in any manager role, and in particular for any new practice manager. Having a sound knowledge can assist them greatly and make HR tasks less daunting. This course will also be beneficial for senior receptionists or office managers who supervise staff.

  • Ø Recruitment and selection – the do’s and don’ts
    • o Identification of vacancy
    • o What to do next – job description person spec
    • o Advertising
    • o Selection – thinking outside of the box to get the best out of applicants
  • o Employment law related to Recruitment and Selection
  • o CQC compliance
  • Ø Management of performance and attendance
    • o Induction process
    • o 1-2-3 progress reviews
    • o Appraisal
    • o Poor attendance
      • § Triggers
      • § Return to work interviews
      • § Monitoring and support
    • o Grievance and disciplinary
    • Ø Resource/Staff planning
      • o Short and long term planning
      • o Succession planning
      • Ø Training and development – a tool to motivate and empower staff
  • o How to conduct appraisals
  • o Identifying training needs
  • o Supporting staff objectives
  • o Motivation
  • Ø Way forward – Action plan

Target Audience: Practice Managers new to role, Senior Receptionists, Office Managers, Junior Managers

Presented by Maria Fellows, Practice Management Consultant

Practice Management background supporting General Practice since 2004 in a number of roles as Practice Manager, Business Development Manager, Registered Manager with CQC and finally becoming self-employed Practice Management Consultant in 2012.

Since becoming a freelance professional, I have worked with over 50 practices in advisory and supportive roles accross the West Midlands. I have extensive experience in Practice Management issues and have supported, mentored and trained Practice staff to achieve professional and organisational goals.

Having gained considerable experience in Practice Management issues, I am now transferring this knowledge to other Practice Managers via Training Programmes that addess the issues affecting General Practice. In addition, I support the Care Quality Commission as Specialist Advisor (SpA) and the Royal College of GP’s (RCGP) as a General Practice Trainer.


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Date and Time

Location

The Chamber of Commerce

75 Harborne Road

Edgbaston

Birmingham

B15 3DH

United Kingdom

View Map

Refund Policy

No Refunds

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