Understanding Voices: An Introduction to the Hearing Voices Approach

The Frontline Network are delighted to offering this session, Understanding Voices: An Introduction to the Hearing voices Approach, delivered by Jacqui Dillon, as part of our ongoing Outsourced Training programme.

About this Session

A one-day course exploring the experience of hearing voices and other sensory experiences through the Hearing Voices Approach. Rather than viewing voices as symptoms of illness, this approach values personal meaning, context and relationship. The day offers an opportunity to learn from the stories and insights of people with lived experience, and to develop more compassionate, person-centred ways of responding.

Who Can Attend

Please be aware this training is exclusively offered to UK frontline workers supporting individuals experiencing homelessness.

Those who fall outside of the above criteria will not be able to attend this training event and any booking made will have to be returned.

Please ensure you have agreed time off for training with line manager in order to attend this event prior to registration.

Please note we reserve the right to cap attendees from a single organisation to two people per session. If for one session we receive more than 2 registrations from individuals at the same organisation, we may return your registration.

Aims

Introduce the Hearing Voices Approach as an alternative to purely medical understandings of voice hearing.

Increase awareness of the diversity and meaning of voice-hearing experiences.

Support more respectful, hopeful and collaborative responses to people who hear voices.

Learning outcomes

By the end of the day, participants will:

· Understand the core principles and values of the Hearing Voices Approach.

· Appreciate the range of experiences described as “hearing voices” or “psychosis.”

· Recognise the importance of exploring meaning and context rather than focusing only on symptom reduction.

· Gain insight into the role of trauma, power and relationships in voice-hearing experiences.

· Identify ways to use the approach to support recovery, empowerment and connection.

About the Trainer

Jacqui Dillon is an activist, author, educator and speaker, and has lectured and published worldwide on trauma, abuse, hearing voices, psychosis, dissociation, and healing. She is a key figure in the international Hearing Voices Movement, has co-edited three books, published numerous articles and papers and is on the editorial board of the journal Psychosis: Psychological, Social and Integrative Approaches. Jacqui is national Chair of ISPS UK, a board member of INTERVOICE, a board member of HVNI, Visiting Research Fellow at The Centre for Community Mental Health, Birmingham City University, a member of the Advisory Board at The Collaborating Centre for Values-Based Practice in Health and Social Care, St Catherine’s College, Oxford University, among other academic positions. Jacqui is an outspoken advocate and campaigner for creative, relational and trauma-informed approaches to madness and distress and is part of a collective movement demanding a radical shift in the way we understand and respond to experiences currently defined as psychiatric illnesses. In 2017, Jacqui was awarded an Honorary Doctorate of Psychology by the University of East London. See www.jacquidillon.org

GDPR Statement

The Frontline Network are working with Jacqui Dillon as training provider to offer Understanding Voices on 27/11/2025. In order to facilitate this training session, we are required to share registration information with Jacqui Dillon to deliver the session. Information collected at registration will include name, job role, organisation name and work email address. Trainer will only use this information to register attendance, share joining links, share pre- and post-training course materials, share feedback forms and, where necessary, answer questions that arise in training but are unable to be answered due to time constraints. By registering for this training event, you are confirming your consent for the Frontline Network to share your registration details with Jacqui Dillon for the above stated purposes.

Please note if you do not consent to your registration details being shared with training provider, we will not be able to host you on this training session.

Vicar’s Relief Fund

Do you have clients you are working with facing barriers to access accommodation?

The VRF awards fast emergency grants of up to £500 to help people who are experiencing homelessness or at risk of becoming homeless. These crisis grants can be used to remove immediate barriers such as rent in advance, deposits, ID, and removal costs. If all the required information is provided, we aim to process and pay grants within 5 working days.

Instructions on how to register, request an account and apply for grants are included in our Help Page and FAQ’s. Full details of the above are set out in our Terms & Conditions and Grant Making Policy, which includes our eligibility criteria.

Training Fund

Interested in further training for yourself or your organisation? The Frontline Network can provide up to £500 towards an individual training course or £1,500 towards a group training session through our Training Fund programme. Visit our website here for further information about our criteria and how to apply.

Frontline Network E-News

Please sign up for the for the FN e-news for updates about future training sessions. You just need to be a frontline worker in the statutory, voluntary or public sector working with people experiencing homelessness.