Uniting Customer Success and Customer Experience

Zoom:

https://us02web.zoom.us/j/83425450521?pwd=dytiTTFHSGpKaXB1UXRSczlmMHFHdz09

Meeting ID: 834 2545 0521

Passcode: 908176

Do you want to see Customer Success and Customer Experience join forces and elevate? Why is this important now?

Both Customer Success and Customer Experience have a unique ability to attract professionals who are passionate about people. You could say this is the customer-centric element that is a common denominator of these disciplines.

What is Customer Success? What is Customer Experience? What is the difference? Should we be treating these topics as two separate disciplines? Should they be joined together?

In this panel, we will hear from three experts who will share their perspectives on Customer Experience and Customer Success:

• Shreesha Ramdas, SVP AND GM of Strikedeck (Medallia)
• Sue Nabeth Moore, Co-founder of Success Chain
• Jonathan Daniels, Director of CX Centric and Author