Free

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Universal Credit: Advice Agencies - A Closer Look

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Location

Location

Shelter Bristol

New Bond House

Bond Street

Bristol

BS2 9AG

United Kingdom

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Event description

Description

Advice Agencies: A closer look

Duration: All Day

An intensive & interactive one day workshop providing a more detailed and comprehensive exploration of the Universal Credit Service. This module will include:

  • Making a claim (including phone & visiting officer support);

  • Computer support available to assist claimants to make a claim;

  • Personal Budgeting Support to help claimants manage their money;

  • Advances & Alternative Payment Arrangements;

  • Housing & rent verification (Briefly as covered under separate module)

  • Third Party Deductions system;

  • Conditionality & the Labour Market Regimes;

  • DWP One Service model covering roles of the Work Coach & Case Manager;

  • The Claimant Commitment, easements & tailored support;

  • Managing a claim online;

  • Explicit Consent & escalation routes;

  • Work Allowances & better off in work taper rate;

  • Natural migration triggers and transition;

  • Decision making, sanctions, mandatory reconsideration & appeals;

  • New style JSA/ESA;

  • Passported benefits;

  • Where to go for further information.

Bookings
Please make all bookings through this Eventbrite site using your work email address.
Unfortunately, we do not have the capacity to train everyone who may benefit from the training. We request that you identify only one person from your organisation to attend and for that person to share their learning with other staff and volunteers.


Universal Credit replaces legacy payments with a single monthly payment – merging six benefits into one, covering both in and out of work benefits. It enables those who are able to work to improve their prospects, and supports those who are unable to work. Under the recently revised rollout schedule, Universal Credit will roll out in the Bristol area in June, September and October 2018.
Universal Credit is not ‘just another benefit change’, it is the biggest welfare transformation in a generation changing not only systems and processes, but also culture and approach. Key to delivering Universal Credit successfully is building strong relationships locally, working closely with all our stakeholders and partners. All organisations recognise the importance of partnership working to ensure the individual claimant is supported in understanding their entitlement, and that barriers are overcome to enable the individual to navigate the benefits system.
This comprehensive programme will ensure that all partners are fully briefed and can support claimants through the changes ahead, ensuring a safe delivery of Universal Credit in Bristol.

Partnership
This programme has been developed by a local partnership to ensure local agencies are prepared and upskilled to support Universal Credit claimants. Partners have worked with local agencies to identify information needs, learning objectives and content.

Scope
It is important to note that the above briefings specifically focus on the detailed workings of Universal Credit and how it affects, or is affected by, the briefing topic. The briefings will not cover wider welfare reforms, other benefits (eg PIP, DLA etc) or wider debates.
Each briefing is designed as a self-contained package, thus your organisation can attend one or all eight; it will depend on your organisation’s key client group.
These briefings provide factual detail for the implementation of Universal Credit in Bristol; we will not engage in political debate.
Universal Credit is constantly being updated based on service user, partner and staff feedback. The information conveyed in these briefings will be fully up-to-date on the day of delivery; however partners are urged to keep their knowledge current via gov.uk.

Capacity & Train-the-Trainer
We do not have the capacity to train all frontline service delivery staff & volunteers across all partner organisations. Delegate lists will be closely moderated by Shelter, an independent charitable organisation, to ensure all organisations benefit from the programme.
We request you identify ONE trainer from your organisation to participate in the programme and share their learning internally for all your staff/volunteers.

Bookings
Please make all bookings through this Eventbrite site; please ensure you use your work email address.

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Location

Shelter Bristol

New Bond House

Bond Street

Bristol

BS2 9AG

United Kingdom

View Map

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