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University of St Andrews Library & their Customer Service Excellence journe...

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Glasgow

The Village Hotel

Glasgow

United Kingdom

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Starts: 9am, 6 December 2017
Ends: 1.30pm, 6 December 2017

Location: The Village Hotel, Glasgow

By attending our free seminar on Wednesday 6 December, you will learn how Customer Service Excellence has benefitted University of St Andrews Library and the customers of CrossReach Glasgow.

The seminar will be held at the Village Hotel, in central Glasgow, and it will begin with hot drinks and bacon rolls. The first presentation will be by University of St Andrews Library, and will feature their Customer Service Excellence journey.

University of St Andrews Library will discuss their approach to Customer Service Excellence, and how they are using it as a continuous improvement tool. University of St Andrews Library will also reflect on what they could have done differently, and their journey beyond compliance.

We will then hear from a customer viewpoint, illustrating how Customer Service Excellence has helped them in meeting their expectations.

Finally, we will hear from an Assessor on their experience of assessing organisations, with their hints and tips for success.

The seminar will close with a networking lunch, when you can discuss the topics of the day with your peers, as well as offering you the opportunity to hold a one-to-one consultancy with a SGS Customer Service Excellence expert.

The seminar will begin at 9am, and will finish at 1.30pm.

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Glasgow

The Village Hotel

Glasgow

United Kingdom

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