£195

Using D365 Customer Service processes for Case and Service Management

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£195

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Using Customer Service processes for Customer Case Management

About this event

How do I build a Case Management system in Dynamics 365 Customer Service ?

The out of the box Dynamics 365 Customer Service app from Microsoft offers a very flexible and feature rich customer service automation technology for the purposes of Case Management.

This course is primarily intended for Power Users and Users who plan to or currently use Dynamics 365 Customer Service app.

What you'll learn:

  • Customer model – quick overview
  • Cases generation and management
  • Service Level Agreements (SLAs)
  • Queue management and routing rules
  • Email to Case using PowerAutomate
  • The Customer Service Portal – an introduction
  • Using Customer Service dashboards

What you'll get:

  • In-depth, focussed coaching on a specific topic
  • Delivered by experienced Microsoft Certified Trainer and CRM consultant
  • 30 days’ access to post-course help/support
  • Access to membership portal for 30 days

Why CRMKnowledge:

  • The course will be delivered by an experienced consultant trainer, using real-world scenarios
  • You’ll get access to the latest technology via a trial instance
  • You will get 30 days’ post-course assistance
  • The course maximum capacity is 6
  • The course will definitely run if you confirm your booking
  • Post course you will get information, hints and tips from our Alumni Programme free of charge
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Date and time

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Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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Organiser CRMKnowledge

Organiser of Using D365 Customer Service processes for Case and Service Management

CRMKnowledge is a specialist CRM consulting services provider that focusses on helping you to get back control on your CRM investments. Our courses are for end users, super users and CRM specialists and strategists. We deliver short, focussed sessions that will get you back on track with relevant skills and knowledge.

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