Using Dynamics CRM in Customer Service - Afternoon Workshop
Tuesday, 19 April 2016 from 13:30 to 16:00 (BST)
Attend this session to discover how Dynamics CRM can support your customer service and/or technical service operations. Find out how to log and track cases, manage entitlements and Service Level Agreements (SLAs) as well as escalations and the business processes through to resolution.
We are a Microsoft Gold Certified Partner for Dynamics NAV ERP & CRM and can deliver Microsoft Dynamics solutions on your own IT infrastructure, hosted in our UK data centre or in the Microsoft Cloud. Based in the Midlands, we support clients across the UK and further afield.