£186 – £234

Using Facilitated Conversations to Resolve Workplace Disputes

Event Information

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Location

TBC Central London

Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

A facilitated conversation is a less formal mechanism than a mediation to provide an opportunity for parties in conflict, or at risk of conflict, to explore the issues in dispute, and find positive ways to address them. It can be used at any stage, even before a formal conflict has been declared, to give people a voice without having to invoke a formal process.

Even within a formal process, a timely and well-managed facilitated conversation may offer a breathing space and opportunity to resolve matters without moving to a punitive formal intervention from which it may be difficult to restore a positive working relationship.

Who should attend?

HR professionals, people managers, in-house mediators, workplace mediators and civil and commercial mediators interested in learning more about differences between civil and commercial mediation and wokplace mediation.

Outcomes – people who attend this workshop will

  • Understand the usefulness of facilitated conversations, both inside and outside formal processes and have the confidence to identify where a facilitated conversation will be the most appropriate intervention

  • Understand the role of the facilitator and how it relates to the role of a mediator, manager or HR professional

  • Learn how to manage the process of engaging parties in facilitated conversations, including the preparation and next steps – whether the parties reach agreement or not

  • Learn how to manage the ground rules, boundaries and power imbalances to create a safe space for the conversation

  • Have a refresher on the core process skills of mediation and conflict resolution with an opportunity to practice getting to the heart of the parties’ interests and needs

  • Have a refresher on the core interpersonal skills of building rapport, active listening, reflecting and reframing, to support parties through the conversation

  • Understand the legal and procedural place of facilitated conversations in the workplace, in relation to the parties and the organisation

Your trainer

Sharon Crooks has delivered training and run workshops in corporate and not for profit organisations including Sony, FACT, Hitachi, Connect, FDF, CIPFA, NFU and IA SB for more than 15 years, specialising in leadership, team performance and behavioural effectiveness.

She has volunteered as a Tutor on an accredited Restorative Justice and Victim Awareness course at HMP Brixton since 2012. In 2017 she delivered accredited mediator skills training to BAR students at Manchester Metropolitan University and BPP Law School.

Sharon trained as a Civil & Commercial mediator with ADR Group and is a Civil Mediation Council Registered Mediator.

She completed her MA in HR in 1991 and is a Fellow of the Chartered Institute of Personnel and Development. She is a member of the Chartered Institute of Arbitrators and the Civil Mediation Council. Sharon is an ADR-ODR International Accredited Mediator Skills Trainer, and holds an adult education PTTLs certificate.

This event qualifies for 7 Civil Mediation Council CPD points.

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Date and Time

Location

TBC Central London

Refund Policy

Refunds up to 30 days before event

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