Using Gamification to Power Agent Engagement & Performance

Time:
Registration 14:00
Event 14:30 - 17:00

Location:
Hilton Manchester Deansgate, 303 Deansgate, Manchester, M3 4QL

Cost: Free

Gamification has become a significant component in the contact centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance.

Join us for this free seminar on Tuesday 30th April at 14:00 as contact centre gamification guru, Nikki Quinn, shares her approach to using contact centre solution data with gamification software to achieve the desired results.

We're delighted to also have our guest speaker, Martin Hill-Wilson talking about 'What next generation emotion and quality management tells us about employee engagement'.

At this seminar, you will learn:

• How to use gamification strategies to align your business objectives with agent activity
• Methods used to create equity across disparate groups of agents
• How to engage the agents to self-evaluate behaviours
• How to motivate across the generational spectrum of employees
• Methods to hold Supervisors accountable and ensure that they stay highly engaged

After the seminar, please join us for amazing views, canapes and cocktails in the Zeus Lounge on the 23rd Floor of the Hilton.

Frequently Asked Questions

Who should attend?

Anyone running or working within a contact centre that is looking to improve their contact centre productivity whilst retaining the brightest agents.

Where can I contact the organiser with any questions?

The organiser is Sian Ciabattoni, Marketing Director of Noble Systems, her email address is sciabattoni@noblesystems.com and phone number is 0161 772 7117.

Is my registration/ticket transferrable?

Yes, please email sciabattoni@noblesystems.com with the alternative name and job title.

Do I have to bring my printed ticket to the event?

No, but please be prepared to show your e-ticket if requested.

What is the dress code?

The dress code is business casual.

How do I get there?

See details here

Is there free parking?

The closest car park to Hilton Manchester Deansgate, is the NCP Great Northern car park. For Google Maps and Sat Nav use postcode M3 4EE.

How many people can attend from my company?

As places at the event are limited, Noble Systems will allow a maximum of five people per organisation. We reserve the right to cancel delegates if oversubscribed (48 hours notice will be given).