Working in conjunction with NHS England and NHS Improvment, PEN are delighted to annouce a second Using Insight for Improvment Roadshow.

These are a series of events where we plan to bring some of the excitement and best practice from this year's National PEN Awards into the regions. Over each day we will be hearing from several of our winners and finalists who have used feedback and insight to drive improvment in healthcare to showcase their work, we will be hearing the latest news from the Insight & Feedback Team, and we will have the opportunity to network and discuss key themes arising from the presentations. This is a day focussed on sharing what is working well, learning from each other and having the opportunity to discuss your own challenges with like-minded professionals.

This event will be of interest for people who are responsible for improving patient experience or managing measurement or insight, particularly in provider organisations or local commissioning.

The organisations that will be joining us to present and discuss their Patient Experience projects will be:

Gloucestershire Hospitals NHS FT - Small Steps, Big Changes

Birminham Womens and Childrens NHS FT - Listening to our Non-English Speaking Families

Purple Rainbow Supporting Pancreatic Cancer UK - Purple Rainbow Pancreatic Cancer Stories

Tees, Esk & Wear Valleys NHS FT - Making Best Use of Technology to Collect, Report and Use Feedback to Improve Services

Sandwell and West Birmingham Hospital NHS Trust - The Triple 'D' Team and Pathway: Meeting the Needs of Patients with Dementia, Delirium and Distress

Walsall Healthcare NHS Trust - Informed and Empowered

Outline Agenda
(Registration from 9am) 9:30pm - 4:30pm

9:30 - Welcome and introductions
Ruth Evans, MD, Patient Experience Network
Gillian Radcliffe, Programme Communications Manager, Insight & FFT Insight & Feedback Team, Nursing Directorate, NHS England

9:45 - Table Introductions

10:15 - Setting the Scene
NHS England Insight & Feedback Team

10:45 - Best Practice Presentations and Discussions
PENNA Winners and Finalists

12:45 - Lunch

13:15 - Review
Louise Blunt, Operations Director, Patient Experience Network

13:25 - Observations
NHS Improvement

13:35 - Best Practice Presentations and Discussions
PENNA Winners and Finalists

15:45 - So What? Action Planning and Reflection
Ruth Evans

16:05 - Patient Experience 70 Years On

16:20 - Final Review
Ruth Evans & Gillian Radcliffe

16:30 - Close

There is no charge for attending.

Refreshments and a light lunch will be provided.

We know these will be popular events so please book your place soon to avoid disappointment.

If you have any questions please don’t hesitate to contact Helen or Gill on 01772 336639 or email events@patientexpereincenetwork.org