Using Insight for Improvement Roadshow 2018 - Birmingham
Event Information
Description
Working in conjunction with NHS England and NHS Improvment, PEN are delighted to annouce a second Using Insight for Improvment Roadshow.
These are a series of events where we plan to bring some of the excitement and best practice from this year's National PEN Awards into the regions. Over each day we will be hearing from several of our winners and finalists who have used feedback and insight to drive improvment in healthcare to showcase their work, we will be hearing the latest news from the Insight & Feedback Team, and we will have the opportunity to network and discuss key themes arising from the presentations. This is a day focussed on sharing what is working well, learning from each other and having the opportunity to discuss your own challenges with like-minded professionals.
This event will be of interest for people who are responsible for improving patient experience or managing measurement or insight, particularly in provider organisations or local commissioning.
The organisations that will be joining us to present and discuss their Patient Experience projects will be:
Gloucestershire Hospitals NHS FT - Small Steps, Big Changes
Birminham Womens and Childrens NHS FT - Listening to our Non-English Speaking Families
Purple Rainbow Supporting Pancreatic Cancer UK - Purple Rainbow Pancreatic Cancer Stories
Tees, Esk & Wear Valleys NHS FT - Making Best Use of Technology to Collect, Report and Use Feedback to Improve Services
Sandwell and West Birmingham Hospital NHS Trust - The Triple 'D' Team and Pathway: Meeting the Needs of Patients with Dementia, Delirium and Distress
Walsall Healthcare NHS Trust - Informed and Empowered
Outline Agenda
(Registration from 9am) 9:30pm - 4:30pm
9:30 - Welcome and introductions
Ruth Evans, MD, Patient Experience Network
Gillian Radcliffe, Programme Communications Manager, Insight & FFT Insight & Feedback Team, Nursing Directorate, NHS England
9:45 - Table Introductions
10:15 - Setting the Scene
NHS England Insight & Feedback Team
10:45 - Best Practice Presentations and Discussions
PENNA Winners and Finalists
12:45 - Lunch
13:15 - Review
Louise Blunt, Operations Director, Patient Experience Network
13:25 - Observations
NHS Improvement
13:35 - Best Practice Presentations and Discussions
PENNA Winners and Finalists
15:45 - So What? Action Planning and Reflection
Ruth Evans
16:05 - Patient Experience 70 Years On
16:20 - Final Review
Ruth Evans & Gillian Radcliffe
16:30 - Close
There is no charge for attending.
Refreshments and a light lunch will be provided.
We know these will be popular events so please book your place soon to avoid disappointment.
If you have any questions please don’t hesitate to contact Helen or Gill on 01772 336639 or email events@patientexpereincenetwork.org