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Working in conjunction with NHS England and NHS Improvment, PEN are delighted to annouce a second Using Insight for Improvment Roadshow.
These are a series of events where we plan to bring some of the excitement and best practice from this year's National PEN Awards into the regions. Over each day we will be hearing from several of our winners and finalists who have used feedback and insight to drive improvment in healthcare to showcase their work, we will be hearing the latest news from the Insight & Feedback Team, and we will have the opportunity to network and discuss key themes arising from the presentations. This is a day focussed on sharing what is working well, learning from each other and having the opportunity to discuss your own challenges with like-minded professionals.
This event will be of interest for people who are responsible for improving patient experience or managing measurement or insight, particularly in provider organisations or local commissioning.
The organisations that will be joining us to present and discuss their Patient Experience projects will be:
Gloucestershire Hospitals NHS FT - Small Steps, Big Changes
Birminham Womens and Childrens NHS FT - Listening to our Non-English Speaking Families
Purple Rainbow Supporting Pancreatic Cancer UK - Purple Rainbow Pancreatic Cancer Stories
Tees, Esk & Wear Valleys NHS FT - Making Best Use of Technology to Collect, Report and Use Feedback to Improve Services
Sandwell and West Birmingham Hospital NHS Trust - The Triple 'D' Team and Pathway: Meeting the Needs of Patients with Dementia, Delirium and Distress
Walsall Healthcare NHS Trust - Informed and Empowered
Outline Agenda (Registration from 9am) 9:30pm - 4:30pm
The Patient Experience Network (PEN) is a ‘not for profit’ membership based network. An independent organisation that welcomes all involved in delivering the patient experience – with a commitment to continuously improve.
Our aim is to provide a valuable, practical resource/service for all healthcare organisations wishing to improve the patient experience. A key emphasis of the network is learning from each other and sharing best practice.
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