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Using Insight for Improvement Roadshow 2018 - Leeds

The Patient Experience Network (PEN) and NHS England

Wednesday, 13 June 2018 from 09:00 to 16:30 (BST)

Using Insight for Improvement Roadshow 2018 - Leeds

Ticket Information

Type End Quantity
General Admission - North Region 11 Jun 2018 Free  

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Event Details

       

Working in conjunction with NHS England and NHS Improvment, PEN are delighted to annouce a second Using Insight for Improvment roadshow.

These are a series of events where we plan to bring some of the excitement and best practice from this year's National PEN Awards into the regions. Over each day we will be hearing from several of our winners and finalists who have used feedback and insight to drive improvement in healthcare to showcase their work, we will be hearing the latest news from the Insight & Feedback Team, and we will have the opportunity to network and discuss key themes arising from the presentations. This is a day focussed on sharing what is working well, learning from each other and having the opportunity to discuss your own challenges with like-minded professionals.

This event will be of interest for people who are responsible for improving patient experience or managing measurement or insight, particularly in provider organisations or local commissioning. Further details on the organisations that will be presenting their work will be issued very soon!

Outline Agenda 
(Registration from 9am) 
9:30pm - 4:30pm

9:30 - Welcome and introductions
Ruth Evans, MD, Patient Experience Network
Gillian Radcliffe, Programme Communications Manager, Insight & FFT Insight & Feedback Team, Nursing Directorate, NHS England

9:45 - Table Introductions

10:15 - Setting the Scene
NHS England Insight & Feedback Team

10:45 - Best Practice Presentations and Discussions
PENNA Winners and Finalists

12:45 - Lunch

13:15 - Review
Louise Blunt, Operations Director, Patient Experience Network

13:25 - Observations
NHS Improvement

13:35 - Best Practice Presentations and Discussions
PENNA Winners and Finalists

15:45  - So What? Action Planning and Reflection
Ruth Evans

16:20 - Final Review
Ruth Evans & Gillian Radcliffe

16:30 - Close 

There is no charge for attending.

Refreshments and a light lunch will be provided. 

We know these will be popular events so please book your place soon to avoid disappointment. 

If you have any questions please don’t hesitate to contact Helen or Gill on 01772 336639 or email events@patientexpereincenetwork.org

Do you have questions about Using Insight for Improvement Roadshow 2018 - Leeds? Contact The Patient Experience Network (PEN) and NHS England

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When & Where


Clayton Hotel
Sweet St
LS11 9AT Leeds
United Kingdom

Wednesday, 13 June 2018 from 09:00 to 16:30 (BST)


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Organiser

The Patient Experience Network (PEN) and NHS England

The Patient Experience Network (PEN) is a ‘not for profit’ membership based network.
 An independent organisation that welcomes all involved in delivering the patient experience – with a commitment to continuously improve.

Our aim is to provide a valuable, practical resource/service for all healthcare organisations wishing to improve the patient experience. A key emphasis of the network is learning from each other and sharing best practice.

For more information please go to: http://patientexperiencenetwork.org/

These events are made possible through support from NHS England.

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Using Insight for Improvement Roadshow 2018 - Leeds
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